Customer Service Representative - State Farm Agent Team Member
Mount Vernon - OH
Customer Service Representative - State Farm Agent Team Member
Full Time • Mount Vernon - OH
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY
Since opening our doors in December 2001, our State Farm agency has been dedicated to helping individuals, families, and businesses protect what matters most. With a career at State Farm beginning in 1990, our agency owner takes pride in serving his hometown of Mt. Vernon and building lasting relationships based on trust, integrity, and exceptional customer service.
Since opening our doors in December 2001, our State Farm agency has been dedicated to helping individuals, families, and businesses protect what matters most. With a career at State Farm beginning in 1990, our agency owner takes pride in serving his hometown of Mt. Vernon and building lasting relationships based on trust, integrity, and exceptional customer service.
Community involvement is central to who we are. From serving on the Mt. Vernon City Schools Board of Education to participating in local events, we believe in making a positive difference both inside and outside our office.
We're looking for motivated, customer-focused professionals who share our commitment to service, teamwork, and results. Our agency offers a supportive environment where initiative is valued, professional growth is encouraged, and success is recognized.
ROLE DESCRIPTION
As a Customer Service Representative, you will play an essential role in delivering exceptional customer experiences, strengthening existing relationships, and supporting the continued growth of our agency.
As a Customer Service Representative, you will play an essential role in delivering exceptional customer experiences, strengthening existing relationships, and supporting the continued growth of our agency.
This position is ideal for a personable, detail-oriented professional who enjoys helping others, solving problems, and building meaningful relationships. You will serve as a trusted resource for our customers by responding to inquiries, assisting with policy needs, and ensuring every interaction reflects our commitment to outstanding service.
Beyond providing excellent customer support, you will help identify opportunities to better protect our customers by recognizing additional insurance needs and recommending appropriate solutions.
Success in this role requires strong communication skills, initiative, a positive attitude, and the ability to manage multiple priorities while maintaining accuracy and professionalism.
We believe in recognizing performance and investing in professional development. Team members who demonstrate leadership, initiative, and consistent results will have opportunities to expand their responsibilities and grow within our agency.
RESPONSIBILITIES
- Deliver exceptional customer service by responding promptly and professionally to inquiries, questions, and concerns.
- Assist customers with policy changes, coverage updates, billing questions, and general account servicing.
- Build and maintain strong customer relationships through proactive communication and personalized service.
- Identify opportunities to enhance customer protection by reviewing existing coverage and recommending additional insurance solutions.
- Support customer retention by addressing concerns, resolving issues, and ensuring a positive customer experience.
- Assist customers throughout the claims process by providing guidance, communicating with claims representatives, and following up as needed.
- Maintain accurate customer records and document interactions in agency management systems.
- Collaborate with agency team members to achieve customer service, retention, and agency growth objectives.
QUALIFICATIONS
- Excellent communication, interpersonal, and relationship-building skills.
- Strong customer service mindset with a genuine desire to help others.
- Highly organized, detail-oriented, and capable of managing multiple responsibilities.
- Positive attitude, strong work ethic, and willingness to take initiative.
- Ability to identify customer needs and confidently recommend appropriate solutions.
- Comfortable using technology and learning new systems.
- Ability to work independently while contributing to a team-oriented environment.
- Previous customer service, insurance, or financial services experience preferred.
- Property & Casualty and Life & Health insurance licenses preferred, or willingness to obtain required licenses.
If you're passionate about helping others, committed to delivering outstanding service, and looking for an opportunity to build a rewarding career, we'd love to hear from you!
Compensation: $35,000.00 - $50,000.00 per year
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Health Insurance.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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