Customer Service Representative - State Farm Agent Team Member
Full Time • Lufkin - TX
Responsive recruiter
Benefits:
- Hourly Plus Commission
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.
Our agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.
We stay actively involved in the community through the Chamber of Commerce, Lions Club, local education foundations, and by supporting youth programs and schools.
For our team, we offer a Simple IRA, health benefits, team trips, and a strong focus on work-life balance.
Our office culture is supportive, team-oriented, and community-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow as part of a team that values both service and success.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jay Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $35,000.00 - $60,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- I am a second generation State Farm agent.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none