Customer Service Manager - State Farm Agent Team Member
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Vision insurance
We are customer-centric, engaging, professional and our goal is to have a fun, energetic environment that is an enjoyable place to work. I want to work alongside those who are equally committed to excellence and personal achievement, with tremendous career and growth potential within our office and the overall industry. We offer careers, not jobs and the best part is the only limit to your income is the effort you put into it..
- Modern office setting
- Growth opportunities
- On-the-job training
- Company perks
- Lively atmosphere
ROLE DESCRIPTION:
The Office Manager will be responsible for managing office operations, optimizing processes, enforcing company policies, and ensuring the team is equipped to perform at its best. This role requires strong leadership, problem-solving skills, and a keen ability to implement and manage technology-driven solutions for an efficient workflow.
RESPONSIBILITIES:
Operational Efficiency & Process Improvement
• Oversee daily office operations, ensuring smooth workflow and organization.
• Evaluate and improve office systems, processes, and technology to enhance efficiency.
• Develop and enforce office policies and procedures to maintain compliance and productivity.
• Manage office supplies, equipment, and vendor relationships to optimize operational costs.
Team Leadership & Coaching
• Guide, mentor, and support team members to achieve performance goals.
• Conduct regular training and coaching sessions to ensure staff stays updated on industry practices, technology, and company policies.
• Foster a positive and productive work environment that encourages teamwork and accountability.
• Address performance issues with constructive feedback and action plans.
Systems & Technology Management
• Oversee the implementation and use of agency management software, CRM systems, and other digital tools.
• Troubleshoot system issues and coordinate with resource support as needed.
• Ensure data integrity and security within all office systems.
• Identify new technologies to enhance efficiency and customer service.
Compliance & Policy Enforcement
• Ensure adherence to company policies, industry regulations, and best practices.
• Monitor workflows to maintain compliance with insurance guidelines and legal requirements.
• Develop and implement quality control measures to minimize errors and risks.
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Strong leadership, coaching, and team development abilities.
- Expertise in implementing and optimizing office systems and technology.
- Excellent problem-solving skills with a proactive approach to efficiency improvement.
- Strong organizational, multitasking, and time-management abilities.
Do you want to work with someone who will help you achieve YOUR goals?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Joel Mermelstein - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Joel Mermelstein - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Port Jervis NY.
- Our office is open 9am-5pm M-F.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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