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Customer Service Representative - State Farm Agent Team Member South Portland, ME

Customer Service Representative - State Farm Agent Team Member

Full Time • South Portland, ME
Benefits:
  • Retirement Plan
  • Office Hours: 9-4:30 M-TH, 9-4:00 Friday
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Opportunity for advancement
ROLE DESCRIPTION:


Are you passionate about making customers happy? If you're looking for a fulfilling role that focuses on customer care rather than sales, we have the perfect opportunity for you!

Join our team at Steve Trombley - State Farm Agency as a Customer Service Representative. We are a second-generation agency with over 80 years serving the Greater Portland area, and we take pride in our strong commitment to exceptional service.

In this role, you'll manage existing accounts and play a vital part in our daily operations. We're looking for someone with experience in an insurance agency who thrives on customer interaction but prefers a position without the pressure of aggressive sales targets. Your primary focus will be on providing outstanding support to our customers and building lasting relationships, which are the cornerstone of our success.

If you enjoy engaging in friendly conversations and helping individuals, especially during challenging times, we would love to have you on our team!

Apply today to become part of our dedicated team!

Compensation will be adjusted based on experience and licensing.

Job Responsibilities:

  • Cultivate and nurture customer relationships to enhance retention and drive growth.
  • Perform policy reviews and offer tailored recommendations to clients.
  • Manage the resolution of complex customer issues with care and attention.
  • Guide customers through the claims process, ensuring a smooth and positive experience.
  • Assist the business owner with daily operational tasks.
  • Serve as a proactive agent for positive change and continuous improvement.
Qualifications:

  • Strong customer service orientation.
  • Excellent leadership and interpersonal skills.
  • Current Maine Property and Casualty License, or a willingness to obtain one.
  • Commitment to delivering exceptional customer service.
Compensation: $50,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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