Responsive recruiter

Benefits: As a Valued Agent Team Member you will enjoy…

Hourly Pay + Commission and Bonuses
Simple IRA Retirement Plan with Company Match
Term Life Insurance
Paid Time Off (10-15 days paid and 50 hours unpaid)

What We’re Looking For:

We’re looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations.

A strong candidate will bring the following qualifications and traits:

Active Property & Casualty, Life & Health Insurance License (required prior to start)
Exceptional communication and conflict-resolution skills
High attention to detail and strong organizational habits
Ability to remain calm and empathetic in challenging customer situations
High performance with a team-oriented mindset

Key Responsibilities:

Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day one
Serve as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain business
Manage the late payment process by monitoring policy status and communicating with customers
Analyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfaction
Maintain detailed and accurate customer records and follow-up notes in the CRM system
Support the team in executing renewal campaigns and proactive retention outreach

Why Choose a Career with Allen State Farm Insurance?

We believe that hard work should be celebrated – when our team hits annual goals, we all enjoy a fully paid week off during the holiday season (Christmas or New Year’s) to relax and recharge with loved ones (in addition to the normal time off allotted!)
Woman owned and family run agency with a relationship-first culture
No nights or weekends – we value work-life balance
Licensing reimbursement up to $500 after 90 days
Continuing education and renewal fees covered
Make a difference in your community everyday

Compensation: $45,000.00 per year

We're Hiring!

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it!

About Our Agency

Our office is located in Bloomington, IN.
Our office is open Monday-Friday 9am- 5pm.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

(if you already have a resume on Indeed)