Customer Service Representative - State Farm Agent Team Member
Full Time • Greenville, OH
Responsive recruiter
ROLE DESCRIPTION:
We are seeking someone with insurance policy experience. As a Customer Service Coordinator at our State Farm Insurance agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
RESPONSIBILITIES:
- Make changes to insurance policies and make insurance coverage recommendations to customers
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and coverages.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Must have an Ohio Insurance License
BENEFITS:
- Hourly pay plus bonuses
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
- Paid Holidays off
Compensation: $37,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Greenville, OH and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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