Customer Relations Representative - State Farm Agent Team Member
Full Time • Chicago, IL
The State Farm Insurance Agency Customer Relation Representative-Agent Team Member is responsible for providing a remarkable customer experience resolution on the first contact, address gaps in the customers' account, offer and write additional insurance products based on needs, develop prospective customers, and quote and sell prospective customers all State Farm Insurance products based entirely on their needs.
Essential Functions
Answer incoming customer phone calls and take appropriate action for each call
Enter and verify accurate orders via phone, email, and fax for customers
Determine lead times and freight methods to ensure timely arrival based on customer needs.
Offer suggestive sales of products, programs and promotions based on needs.
Interact with customers, primarily via telephone, email, text and in person.
Participate and assist with new customer product generation (i.e. cross sell, lead generation, referrals, reviews, etc.).
Maintain customer satisfaction through timely follow-up using clear and professional verbal and written communication.
Participate in proactive team efforts to achieve departmental and company goals.
Maintain a professional demeanor, treat internal and external customers with courtesy and respect at all times.
Education & Experience
Strong computer skills
Preferred min 2 yrs customer service/retention and/or sales experience
Prefer insurance agency experience of 1+ yrs
Minimum HS or GED
Minimum HS or GED
Knowledge, Skills, and Abilities
Accuracy and attention to detail.
Consistently demonstrate interpersonal skills and positive attitude.
Strong work ethics
Team oriented problem solver who takes ownership of their work, and complete accurately on a timely basis.
Excellent communication skills, verbal and written and strong customer service skills.
Self-motivated individual with the ability to work under minimal supervision.
Positive attitude
Coachable
Insurance Licenses (possess or able to acquire asap)
Benefits
Base comp (doe)
Uncapped production incentive bonus
Paid time off
Profit sharing plan
Professional office environment
Opportunity for advancement and growth
Reimbursement of insurance licensing fees after 3 mths, if unlicensed
Total compensation for this role is based on various factors, including but not limited to skill set, insurance licenses, education and level of experience in this position
Reimbursement of insurance licensing fees after 3 mths, if unlicensed
Total compensation for this role is based on various factors, including but not limited to skill set, insurance licenses, education and level of experience in this position
Compensation: $38,000.00 - $60,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none