Customer Service Manager - State Farm Agent Team Member
Full Time • Longview, TX
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service / Office Manager for Kasha Williams - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, customer-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.
As a Customer Service / Office Manager for Kasha Williams - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, customer-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.
This position blends administrative and sales support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.
RESPONSIBILITIES:
- Deliver excellent customer service through phone, email, and in-person interactions.
- Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.
- Assist with sales conversations, policy changes, and cross-selling.
- Monitor agency workflows and help maintain operational efficiency.
- Support the agent in reviewing files, catching details, and ensuring compliance.
- Help manage daily office needs and serve as a go-to resource for both team members and clients.
QUALIFICATIONS:
- Strong organizational skills with attention to detail.
- Friendly, professional communication style.
- Ability to take initiative and support others in a fast-paced environment.
- Comfortable with sales and client outreach when needed.
- 2+ years of State Farm / insurance experience is required.
- Must be currently licensed (Property/Casualty, Life/Health).
We're Hiring!
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Kasha Williams - State Farm Agent may be the right fit for you!
About Our Agency
- Our office is located in Longview, TX.
- I have been a State Farm agent since 2019.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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