Customer Service Representative - State Farm Agent Team Member
Full Time • Birmingham, AL
Responsive recruiter
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
ROLE DESCRIPTION:
As a customer service representative with Quin Hampton Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Detail-oriented and able to multitask.
- Strong communication skills, both verbal and written, with a friendly and empathetic demeanor
- Previous experience in customer service, particularly in the insurance industry, is a plus.
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Assist in handling incoming inquiries and maintaining thorough and accurate records of customers interactions and transactions.
- Respond promptly and professionally to customer inquiries via phone, email, and in-person, demonstrating a genuine heart to serve.
- Provide accurate and comprehensive information about insurance products, coverage options, and claims processes.
- Proactively identify customer needs and provide tailored solutions that enhance their experience.
- Assist customers in completing applications and processing claims, ensuring they feel supported throughout the process.
- Follow up with customers to ensure their questions are answered and concerns are addressed, fostering lasting relationships.
- Collaborate with team members to continuously improve customer service processes and enhance service quality.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- A genuine passion for helping others and a commitment to delivering outstanding customer service.
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Property & Casualty and Life & Health licenses preferred.
- Candidates with active licenses will be given priority, but we are willing to support candidates who are in the process of obtaining these licenses.
- Candidates with active licenses will be given priority, but we are willing to support candidates who are in the process of obtaining these licenses.
Compensation: $30,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Birmingham, AL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none