Customer Service Representative - State Farm Agent Team Member
Full Time • Caledonia, MI
Responsive recruiter
Replies within 24 hours
Benefits:
- Licensing paid by agency
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’m a proud graduate of Western Michigan University, a passionate golf enthusiast, and a huge fan of college basketball, football, and the NFL. Outside of work, I stay active in the community as a youth football coach, which fuels my love for teamwork, leadership, and mentoring.
I’m a proud graduate of Western Michigan University, a passionate golf enthusiast, and a huge fan of college basketball, football, and the NFL. Outside of work, I stay active in the community as a youth football coach, which fuels my love for teamwork, leadership, and mentoring.
I’ve been with State Farm for 26 years and opened my own agency in 2015. Since then, we’ve built a laid-back, family-friendly office where flexibility and work-life balance are a priority. One of our most beloved team members is Izzy, my four-year-old golden doodle, who comes to work every day and brings plenty of joy and energy to the office.
If you’re looking for a place where you can grow professionally, enjoy a supportive environment, and have a little fun along the way, this could be the perfect opportunity for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dave Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $35,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Caledonia, MI and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none