Customer Relations Representative - State Farm Agent Team Member
Full Time • Lexington, SC
Benefits:
- 401(k) matching
- Bonus based on performance
ROLE DESCRIPTION:
As a Service Representative at Ryan Grubbs State Farm, you will be the first point of contact for our valued customers. Your primary responsibility will be to create exceptional customer experiences that support the growth and success of our insurance agency. With your positive personality and attention to detail, you will help us build lasting relationships with our clients and community.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage Customer Inquiries: Answer incoming calls and respond to customer inquiries with a friendly and positive attitude, ensuring a welcoming experience for all clients.
- Sales Referral: Identify opportunities to pivot clients to the sales team for life and health insurance products, ensuring that customers receive comprehensive coverage options tailored to their needs.
- Resolve Issues: Address customer concerns and resolve issues efficiently, demonstrating empathy and understanding.
- Maintain Customer Records: Accurately update and maintain customer records, ensuring that all information is current and easily accessible.
- Customer Retention Strategies: Assist in implementing strategies aimed at retaining customers and enhancing their overall experience with our agency.
- Collaboration: Coordinate with other departments and team members to ensure a seamless experience for customers, promoting teamwork and communication.
QUALIFICATIONS:
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Customer Service Experience: Previous experience in customer service is preferred, with a proven ability to create positive interactions.
- Problem-Solving Ability: Strong problem-solving skills to address customer needs and resolve issues calmly and efficiently.
- Stress Management: Ability to handle high-stress situations with a calm and composed demeanor, maintaining a positive outlook.
Ideal Candidate: We are looking for a customer-focused and empathetic team member who thrives in a dynamic environment. If you are driven, have a sales-minded approach, and are eager to grow within a supportive team, we want to hear from you! This role offers internal growth opportunities for those who excel.
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ryan Grubbs - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Ryan Grubbs - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Lexington.
- Our office is open 8:30-5:00 M-F.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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