Customer Service Representative - State Farm Agent Team Member
Full Time • Middlebury, CT
Responsive recruiter
Benefits:
- License Reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
After college, I began my career in insurance and quickly discovered a passion for helping people navigate their coverage options to protect what matters most. I found this work deeply rewarding and appreciated the stability of a recession-proof industry. When I learned that State Farm is the #1 company in auto, home, and life insurance in the U.S., I knew I wanted to join the best and continue making a meaningful difference.
After college, I began my career in insurance and quickly discovered a passion for helping people navigate their coverage options to protect what matters most. I found this work deeply rewarding and appreciated the stability of a recession-proof industry. When I learned that State Farm is the #1 company in auto, home, and life insurance in the U.S., I knew I wanted to join the best and continue making a meaningful difference.
Our office culture is built around a strong work ethic and a genuine commitment to our clients and each other. We show up every day ready to give our best, support one another, and create a positive environment where everyone can succeed. Continuous learning and growth are at the heart of what we do — we’re always striving to improve our knowledge, refine our skills, and become better versions of ourselves.
Team members enjoy a range of perks, including bonuses based on sales and performance, paid time off, free food and snacks, and ongoing professional development. We’re dedicated to helping our team grow, with clear advancement opportunities within the agency and even a pathway to ownership through State Farm’s aspirant agent program.
The ideal candidate for our team is hardworking, motivated, and eager to learn. You should have a genuine desire to help others, take pride in delivering exceptional service, and approach challenges with a positive, resilient attitude. If you’re looking for a place where you can grow your career, make an impact, and be part of a supportive and driven team, this could be the perfect fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marta Nerin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
Do you strive to set yourself apart from all the others?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Marta Nerin - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Middlebury.
- Additional languages spoken: Spanish and Polish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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