Customer Relations Representative - State Farm Agent Team Member
Full Time • Rochester Hills - MI
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I launched my agency on October 1, 2024, after spending four years as a State Farm team member and additional time working within the corporate claims organization. That experience gave me a strong foundation in both operations and customer service, and it ultimately led me to agency ownership for the flexibility, financial opportunity, and lifestyle balance it provides. I’m a graduate of Central Michigan University, and outside of work I enjoy golfing, staying active, and spending time in northern Michigan.
Our team currently includes four members, and we’re focused on building something strong from the ground up. We offer a 401k, licensing reimbursement, and a genuine emphasis on work-life balance. Our office culture is friendly, fun, and centered on learning and growth.
We’re looking for competitive, motivated individuals who are eager to develop both personally and professionally - people who enjoy learning, pushing themselves, and growing alongside a supportive team.
I launched my agency on October 1, 2024, after spending four years as a State Farm team member and additional time working within the corporate claims organization. That experience gave me a strong foundation in both operations and customer service, and it ultimately led me to agency ownership for the flexibility, financial opportunity, and lifestyle balance it provides. I’m a graduate of Central Michigan University, and outside of work I enjoy golfing, staying active, and spending time in northern Michigan.
Our team currently includes four members, and we’re focused on building something strong from the ground up. We offer a 401k, licensing reimbursement, and a genuine emphasis on work-life balance. Our office culture is friendly, fun, and centered on learning and growth.
We’re looking for competitive, motivated individuals who are eager to develop both personally and professionally - people who enjoy learning, pushing themselves, and growing alongside a supportive team.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Quinton Lemanski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensación: $45,000.00 - $65,000.00 per year
Looking for the skills and confidence to run a business in the future?
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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