Benefits:

Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION:

Join Our Team as a Customer Service Manager at Matt Jacob State Farm!

Are you passionate about delivering outstanding customer experiences and contributing to the success of a dynamic insurance agency? At Matt Jacob State Farm, we’re looking for a dedicated Customer Service Manager whose keen attention to detail, strong customer service skills, and genuine desire to help others will strengthen our client relationships and community impact.

With over a decade of State Farm expertise and 25+ years of leadership, our team operates like a family—supporting each other’s personal and professional growth every step of the way. In this role, you will resolve customer inquiries, collaborate seamlessly with agency team members, and proactively anticipate the needs of the community we proudly serve.

We provide an inspiring environment where you’ll have opportunities to learn, develop, be challenged, and grow—all within a positive and fun workplace culture. While Spanish-speaking skills are a plus, they are not required. If you are a customer-focused, empathetic professional eager to make a meaningful difference, we want to hear from you!

Take the next step in your career and join a team that values your talents and supports your ambitions.

Ready to grow with us? Apply today and become part of the Matt Jacob State Farm family!

RESPONSIBILITIES:

Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.

QUALIFICATIONS:

2+ years of experience in customer service
Attention to detail and organizational skills.
Communication and problem-solving abilities.

Compensation: $35,000.00 - $50,000.00 per year

Looking for the skills and confidence to run a business in the future?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Matt Jacob - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
Our office is located in Landisville PA.
Our office is open M-F / 9-5.
We currently have 3 team members at our agency.
We have 10 years of combined insurance experience in our office.
Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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