Customer Service Representative - State Farm Agent Team Member
Full Time • Spokane - WA
Responsive recruiter
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I officially opened my agency in July 2024, taking over for my dad, who was a State Farm agent for 29 years. I began working with him in 2021 and was proud to carry on his legacy when he retired. Our office now has a growing team of five, and together we’re building on the strong foundation he created while shaping a modern, energetic culture of our own.
I’m a proud twin and mom to two boys, ages 16 and 13. I earned my undergraduate degree from Seattle Pacific University and my graduate degree from the University of Chicago. Outside the office, I love hiking, exploring new restaurants, and discovering hidden gems around the city.
We’re active in our community — particularly with our local public schools, where we support the band program and other educational initiatives. I’m also passionate about empowering women and families in our area through both professional and personal support.
I offer my team a positive work-life balance with benefits like PTO, health coverage, quarterly paid training, free snacks and food in the office, and licensing reimbursement. Our office culture is upbeat, inclusive, and full of variety — we like to keep things fun and engaging, even incorporating small daily exercises to stay energized throughout the day.
I’m looking for team members who are coachable, hardworking, and bring their own strengths to the table. I believe in hiring people who care deeply, try their best, and add to our collective energy and success.
ROLE DESCRIPTION:
I officially opened my agency in July 2024, taking over for my dad, who was a State Farm agent for 29 years. I began working with him in 2021 and was proud to carry on his legacy when he retired. Our office now has a growing team of five, and together we’re building on the strong foundation he created while shaping a modern, energetic culture of our own.
I’m a proud twin and mom to two boys, ages 16 and 13. I earned my undergraduate degree from Seattle Pacific University and my graduate degree from the University of Chicago. Outside the office, I love hiking, exploring new restaurants, and discovering hidden gems around the city.
We’re active in our community — particularly with our local public schools, where we support the band program and other educational initiatives. I’m also passionate about empowering women and families in our area through both professional and personal support.
I offer my team a positive work-life balance with benefits like PTO, health coverage, quarterly paid training, free snacks and food in the office, and licensing reimbursement. Our office culture is upbeat, inclusive, and full of variety — we like to keep things fun and engaging, even incorporating small daily exercises to stay energized throughout the day.
I’m looking for team members who are coachable, hardworking, and bring their own strengths to the table. I believe in hiring people who care deeply, try their best, and add to our collective energy and success.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Anna Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Spokane, WA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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