Customer Service Representative - State Farm Agent Team Member
Full Time • Ithaca - NY
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2022 and currently has a growing team of four. Before becoming a State Farm agent, I worked as a team member and previously owned a construction company, which gave me valuable experience in leadership, customer relationships, and running a business.
I’m a graduate of Thomas Aquinas College and a proud husband and father of twelve. Our family loves spending time outdoors - hiking, enjoying the local lake, and hosting friends and gatherings whenever we can. We’re also proud to support our local community and sponsor several charitable organizations throughout town.
For our team, we offer a Simple IRA retirement plan, strong work-life balance, a hiring bonus, licensing support, and a LegalShield subscription that provides access to legal assistance if needed. We also enjoy regular team lunches every Wednesday to connect and recharge together.
Our office culture is supportive and people-focused. We’re looking for someone who is driven, compassionate, and empathetic - someone who genuinely enjoys helping others and building relationships with customers and teammates alike.
ROLE DESCRIPTION:
Our agency opened in 2022 and currently has a growing team of four. Before becoming a State Farm agent, I worked as a team member and previously owned a construction company, which gave me valuable experience in leadership, customer relationships, and running a business.
I’m a graduate of Thomas Aquinas College and a proud husband and father of twelve. Our family loves spending time outdoors - hiking, enjoying the local lake, and hosting friends and gatherings whenever we can. We’re also proud to support our local community and sponsor several charitable organizations throughout town.
For our team, we offer a Simple IRA retirement plan, strong work-life balance, a hiring bonus, licensing support, and a LegalShield subscription that provides access to legal assistance if needed. We also enjoy regular team lunches every Wednesday to connect and recharge together.
Our office culture is supportive and people-focused. We’re looking for someone who is driven, compassionate, and empathetic - someone who genuinely enjoys helping others and building relationships with customers and teammates alike.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Zach Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ithaca, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Join a fun and flexible workspace with a growing team