Customer Retention Specialist - State Farm Agent Team Member
Hybrid - US
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Insurance Retention & Cross-Sell Specialist · $23/hr. + monthly commission & bonuses
Sandra Suarez – State Farm Agent · Livingston, NJ · Full-time, in office with earned Hybrid opportunity
We keep customers for life. Your job is to make sure every customer is covered right, taking advantage of our savings and bundle offers, and never wondering who their agent is.
What you'll do
- Call customers before their renewals, rate changes, and retaining their business.
- Run account reviews: find the gaps, add the missing discounts and bundles (auto, home, life, Business)
- Welcome new customers to our office and get them set up correctly
- Book life and financial planning appointments for the agent
- Log every call and follow-up in our system so nothing slips
-Outbound calls to current customers
-Run quotes for current customers and close sales
-Track & meet bundling goals
What we're looking for
- NJ Property & Casualty license, or willing to get it in your first 30 days, then a plan for other licensing such as but not limited to Life and Securities licenses.
Sandra Suarez – State Farm Agent · Livingston, NJ · Full-time, in office with earned Hybrid opportunity
We keep customers for life. Your job is to make sure every customer is covered right, taking advantage of our savings and bundle offers, and never wondering who their agent is.
What you'll do
- Call customers before their renewals, rate changes, and retaining their business.
- Run account reviews: find the gaps, add the missing discounts and bundles (auto, home, life, Business)
- Welcome new customers to our office and get them set up correctly
- Book life and financial planning appointments for the agent
- Log every call and follow-up in our system so nothing slips
-Outbound calls to current customers
-Run quotes for current customers and close sales
-Track & meet bundling goals
What we're looking for
- NJ Property & Casualty license, or willing to get it in your first 30 days, then a plan for other licensing such as but not limited to Life and Securities licenses.
- Dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- Organized, resourceful, quick learner and you speak up early to support the process
- Bilingual (Spanish) is a big plus
What you get
- $23/hr. to start, base review at 6 months when milestones are met
- Monthly commissions & bonuses for goals met on activity and sales quotas
- 401(k) with a match, Health insurance, PTO, Wednesday in office team lunch, in office snacks.
- A written training plan and a real growth path: producer, senior producer, team lead, office manager, become a State Farm Agent
To apply: send your resume and complete the assessment
This position is with an independent State Farm agent, not State Farm Insurance Companies.
- $23/hr. to start, base review at 6 months when milestones are met
- Monthly commissions & bonuses for goals met on activity and sales quotas
- 401(k) with a match, Health insurance, PTO, Wednesday in office team lunch, in office snacks.
- A written training plan and a real growth path: producer, senior producer, team lead, office manager, become a State Farm Agent
To apply: send your resume and complete the assessment
This position is with an independent State Farm agent, not State Farm Insurance Companies.
Flexible work from home options available.
Compensation: $47,000.00 - $80,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Livingston, NJ and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none