Scheduling Coordinator / Customer Service
Full Time • Los Angeles
At Homewatch CareGivers' our Mission Statement is “to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care”. We are currently seeking Compassionate Candidates for a Client Care Coordinator Position, who will fulfill our mission in their daily tasks by providing diligent care to each of our clients and caregivers. HomeWatch CareGivers provides non-medical care, companionship and personal care and assistance in activities of daily living in the homes of our clients or at their bedside. Seeking a Compassionate Person to become a part of HomeWatch CareGivers, West LA, Administrative Team.
Client Care Coordinator Responsibilities :
· Develop and maintain relationships with Current and Perspective Clients and CareGivers
Answer phones and either assist the caller or direct them to the appropriate party.
Copy, Fax, Email, File
Maintain Client and Caregiver Files both Electronic and Hard Copy
· Communicate and Document Client/Caregiver conversations
Keep Accurate Records
Scheduling and Matching CareGivers to Clients
· Use Scheduling Program Technology for handling Prospects / Clients and Applicants / Employees
· Work closely with our Client Care Team
· Make contact and maintain relationships with, senior-related referral sources.
· Ensure a concierge level experience for every client despite the challenging nature of many situations.
· Follow up with clients and caregivers about the level of service they received.
· Participates in on-call rotation as assigned.
· Participates in client case conferences as requested by immediate supervisor
Participate in Caregiver counseling processes
Ability to both Give attention to detail and prioritize tasks
Participate in Caregiver counseling processes
Ability to both Give attention to detail and prioritize tasks
· Provides transparent communication to all clients for any status updates and ensures that the office is informed regarding any client updates.
Work with Deadlines
Work with Deadlines
Client Care Coordinator Responsibilities are not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
Client Care Coordinator Candidates should meet the following requirements:
· 1-3 years experience in a Home Care office setting
· Register with the State of California as a Home Care Aide with Live Scan Fingerprinting
· Bi-Lingual Preferred
· Strong experience in record keeping, insurance forms & collecting AOBs, POA’s, ICD9s
· Demonstrated strong leadership skills and outstanding people management skills
· Must be self-motivated and driven to consistently meet or exceed established goals
· Your own reliable vehicle and valid driver's license
· Exceptional customer service skills, written and verbal communication skills
· Experience in the healthcare industry
Compensation: $19.00 per hour
Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.
Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.
This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Homewatch Caregivers Corporate.
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We Are Different
We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.
Empowering You with Technology; No More Paperwork!
Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.
Supporting You
Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time.
We work together so everyone feels involved, connected and engaged.
You Talk. We Listen.
You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.
Flexibility
You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.