All Jobs
All Jobs
Senior Account Manager Hybrid - US

Senior Account Manager

Full Time • Hybrid - US
Job Overview:

Job Overview

Cortavo is seeking a highly motivated Sr. Account Manager who thrives on building strong client relationships, delivering high satisfaction, and driving long-term growth within our managed IT services portfolio. This pivotal role combines trusted client advisement with strategic revenue generation, playing a key role in our customer retention and expansion efforts. As the primary point of contact for our valued customers, you’ll be responsible for ensuring a seamless and exceptional experience throughout the entire client lifecycle. You will work closely with internal teams including project management, service delivery, and engineering, to proactively resolve customer needs, align solutions with business goals, and continually exceed client expectations. Proven experience managing strategic or VIP client accounts with a strong focus on delivering proactive, value-driven strategies that strengthen relationships and drive long-term retention is a must. The Sr. Account Manager must be able to identify opportunities, anticipate client needs, and translate business goals into actionable plans that consistently demonstrate measurable value to the client. This role is both client-focused and sales-driven. You’ll actively manage renewals, generate service quotes, and identify upsell and cross-sell opportunities that bring added value to customers. Your success will be measured by your ability to drive revenue growth, increase retention, and cultivate loyal advocates who are eager to provide reviews and referrals.

This role reports directly to the Client Success Director.

Responsibilities:

Customer Account Management
  • Meet sales targets and revenue goals
    • 90% RENEWAL RATE
    • $45,000 Monthly Hardware & Software Sales (Ramp up Plan TBD)
    • Minimum 1 customer REFERRAL per month
    • Minimum 1 REVIEW per month
  • Leverage technical acumen to identify opportunities for cross-sell and upsell
  • Conduct sales discovery sessions with existing accounts to capture relevant opportunity data for quote creation
  • Deliver Cortavo solutions to decision makers 
  • Facilitate in the invoicing and collections process
  • Create customer quotes and invoices for net new hardware or software purchases, projects, and hardware returns or requests as it relates to assigned accounts
  • Partner with the engineering, service delivery, and project management teams to ensure client needs are addressed
  • Assist with support escalation to ensure critical, business impacting issues are organized and resolved as quickly as possible. 
  • Develop account plans and strategies as it relates to increased revenue growth 
  • Lead ‘Executive Business Review’ meetings to show customers the ongoing value of their Cortavo services
  • Coordinate onsite client visits or lunches for local clientele 
  • Research contacts and accounts for firmographic data and collaborate with marketing on pertinent target messaging
  • Provide consistent feedback to internal Company departments to improve processes
  • Maintain accurate pipeline on a weekly basis
  • Maintain updated knowledge of company sales offerings, products, and services
  • Responsible for documenting activities, next steps, and status of accounts in Salesforce

Customer Contract Renewal
  • Meet customer renewal rate, reviews, and referral goals
  • Lead 'Cortavo in Review' meetings to highlight the ongoing value and impact of Cortavo’s services throughout the customer’s agreement
  • Prepare technical renewal discovery questions used in the Cortavo in Review renewal meetings to uncover upsell opportunity and solidify the renewal proposal to present to the customer
  • Prepare and effectively sell the Cortavo renewal proposal and/or PowerPoint during renewal proposal meetings
  • Progress renewals from open to closed won
  • Document and update all renewal activities, next steps, contacts, and status of accounts in our CRM

Required Skills and Qualifications
  • Bachelor’s degree
  • 4+ years of account management experience 
  • Experience with VIP and/or high MRR accounts
  • Technical acumen for end user device sales
  • Ability to effectively communicate and build rapport with C-level executives
  • Excellent active listening skills
  • Impeccable multi-tasking capabilities
  • Ability to work well with others at the Company
  • Exceptional verbal and written communication skills
  • Ability to adapt and strong problem-solving skills
  • Experience with all tools within the Company tech stack
  • Valid driver's license 

Tech Stack
  • Salesforce
  • Halo
  • Slack
  • monday.com
  • QuickBooks
  • O365
  • Predictive Index
  • ITGlue
  • Datto

Estimated Usage of Time
  • 65% - Cortavo Customer Account Management (~26 hours/week)
  • 35% - Cortavo Customer Renewal Management (~14 hours/week)

Work Environment
  • Sandy Springs, GA or Bakersfield, CA office as well as remote eligibility
  • Competitive salary, as well as employer, contributed health benefits
  • Paid time off
  • Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced but cooperative environment with endless potential for growth
  • Hand-on mentoring allowing for personal development and company advancement opportunities
  • Celebration events for team and Company successes throughout the year

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

BENEFITS & PERKS AT A GLANCE

Offered to full time employees only

Employee Benefits
Cortavo recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.
401(k)
Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica. 
Short & Long Term Disability
The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.
Unlimited Paid Time Off (PTO)
Cortavo understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO)  in lieu of personal days, floating holidays, and vacation days.
Fitness & Wellness Program
The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.
Cell Phone Plan
The Company offers service on the Company’s Verizon cell phone plan.  This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan. 
Student Debt Relief
The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.
Child Care Expense Relief
The Company offers a $2,000 child care payment for employees.  The Company will submit a $2,000 payment directly to each participating employee’s child care provider.