REPORTS TO: GENERAL MANAGER OF OPERATIONS
Serving others in their time of need is not easy, but with the right approach and people, Paul Davis Restoration is a leader in the residential and commercial mitigation and restoration industry. After 50+ years in business, we continue to expand our service- driven philosophy throughout North America. A key component of this success lies in our people and the Paul Davis philosophy.

You are the “tip of the spear” for the new Paul Davis Restoration of Macomb County, Michigan office. Your primary responsibility is to ensure that all mitigation and restoration jobs are accurately estimated, properly resourced and flawlessly executed from start to finish. Exceeding the expectations of homeowners, business owners and insurance partners will be how you will succeed in this role. As a key member of the leadership team responsible for the launch of a brand-new Paul Davis franchise office, you will have the chance to grow a business from the ground up backed by the extensive resources and support of the Paul Davis corporate team. Additionally, you will have access to world class training and resources to deepen your mitigation and restoration experience and to grow professionally.

RESPONSIBILITIES/TASKS:

View everything through the “eyes of the customer.” Embody the “Golden Rule” where all aspects of customer service delivery are concerned.
Professionally represent the PDR principles of honesty and integrity.
Communicate closely with the General Manager of Operations throughout all phases of service delivery.
Make immediate contact with property owner (customer), and create accurate estimates for every job…every time.
Interact with the insured customer and insurance company to drive successful project outcomes.
Lead and manage all aspects of the Estimating process including preparation of a detailed and accurate scope, communication with all insurance carriers and delivery of all necessary paperwork to all end users.
Execute all aspects of project scheduling and crew supervision. Ensure that all projects are appropriately staffed so as to exceed customer expectations.
Schedule the completed work order to include pre-construction on-site meeting when appropriate, sequencing, timing, master scheduling, and trades assignments.
Secure necessary permits, schedule inspections and administer work orders.
Ensure that all projects are progressing as planned and course-correct projects as required. Maintain documentation on personal inspections and project flow. Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and tradespeople conduct).
Professionally handle any and all customer issues, manage punch list completion and obtain completion certificate.

Required Qualifications:

1. Minimum ten (10) years of experience in Mitigation and/or Restoration field work

2. Level 3 Certification capability using Xactimate (or equivalent, Xactanalysis, MICA, RMA software

3. IICRC Certification(s)

4. Established relationships with insurance company adjusters/representatives in the Metro Detroit and/or Macomb County area.

5. Residential Builder’s License for the State of Michigan (desirable but not required)

6. Bachelor Degree in Construction, Architecture or related field (desirable but not required)

Why Join the Team? As the OWNER and CEO, the General Manager and I will treat you like a colleague and a human being. I have spent well over two decades in the corporate world and know what it is like to be treated poorly. This will not happen to you. I am determined to succeed. We will work hard and grow the business together. But we will be properly rewarded for doing it, and we’ll have fun along the way. Paul Davis is an industry leader in restoration and reconstruction with proven processes, tools and support. We will use this to our advantage. We will emphasize living the Paul Davis Vision, Values and Mission to be more than just a service:

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Compensation and Benefits:

· Generous compensation package including salary, full benefits suite and a 401K matching program

· Ongoing Leadership Development Program and industry events

· Three months of structured training to learn the Paul Davis Way

· Access to Paul Davis University and regular training opportunities

· Cell phone and computer provided by company

· Company vehicle and gas reimbursement

· PTO and sick days

Are you Paul Davis?

Before You Can Take the Field: We require a drug and background and check. Working Conditions and Physical Requirements: The physical environment requires the employee to work all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.

Paul Davis is an equal opportunity employer.

Paul Davis Restoration of Macomb County, Michigan provides home and business owners with the very best of service, care and empathy at a time of their greatest need. The people of Paul Davis are anchored by doing the right thing: serving all customers by delivering an experience founded on compassion, expertise and professionalism. Since 1966, Paul Davis has built its business on the promise to restore property damage - and their inevitable, very human effects - due to storm, wind, fire or water on residential and commercial properties. Paul Davis Restoration has a proven reputation for industry-leading customer service, technological innovation, dedication to continuous improvement and the highest-quality outcomes. We help homeowners restore a sense of normalcy to their lives, property managers make buildings function again and insurance clients please their own customers.

Compensation: $60,000 - $80,000 per year depending upon experience and skill set

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.