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Customer Service Manager Edmonton, AB

Customer Service Manager

Full Time • Edmonton, AB
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
 
We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.


Responsibilities:
  • Manage an experienced Customer Service / Retention group.
  • Work with Team to Deliver 5 Start Customer Service.
  • Deliver on goals with in the group around cross selling / up selling, and many other target based programs.
  • Work with the agent to establish and meet in book marketing goals.
  • Manage a client contact program to enhance our customer's insurance and financial experience.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Job Requirements:
  • Management experience (preferred).
  • Successful track record of meeting sales goals.
  • Self-motivated.
  • Ability to relate to customers.
  • Strong communication and interpersonal skills.
  • Strong work ethic with a total commitment to success each and every day.
  • Organized, with the ability to problem solve.
  • Attention to detail.
  • Strong understanding of social media/technology.
  • Ability to motivate and leadership skills.
Qualifications:
  • Property and Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).
  • Product/sales experience (required).
  • College diploma in a related field.
  • 2 years of relevant experience.
  • Previous insurance experience in various property and casualty disciplines, such as underwriting, claims, sales or service would be an asset.

We look forward to your application, only successful candidates will be contacted. 

Locations:
North Office: 103-13245 140 Ave NW Edmonton 
South Office: 101-596 Riverbend Sq. NW Edmonton 
Compensation: $50,000.00 - $80,000.00 per year




These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

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