Customer Service Representative - State Farm Agent Team Member
Full Time • Dallas, TX
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Job Posting: Client Experience Specialist
ROLE DESCRIPTION:
Are you ready to take on a demanding role that goes beyond the basics of customer service? As a Customer Experience Specialist with Raymond Scott - State Farm Agent, you will play a vital role in shaping exceptional client experiences that drive the success of our insurance agency. This position is not for the faint of heart—it requires attention to detail, strong problem-solving skills, and a genuine desire to support and uplift our customers.
In this position, you will tackle customer inquiries, collaborate with other team members, and proactively anticipate the needs of the community you serve. If you are someone who thrives in a challenging environment and is eager to grow both personally and professionally, we want to hear from you. We offer internal growth opportunities for candidates who demonstrate drive, resilience, and a sales-oriented mindset.
RESPONSIBILITIES:
- Respond to customer inquiries with a focus on providing thorough and accurate policy information.
- Assist clients with policy changes and updates, ensuring they feel supported and informed throughout the process.
- Manage insurance claims processing and diligently follow up with clients to ensure satisfaction.
- Maintain meticulous records of customer interactions and transactions to enhance service efficiency.
QUALIFICATIONS:
- Exceptional communication and interpersonal skills, with the ability to engage clients effectively in challenging situations.
- Detail-oriented with strong multitasking abilities; you can juggle priorities without sacrificing quality.
- Previous customer service experience is preferred, but a strong desire to learn and succeed is essential.
- Resilience and adaptability when facing difficult conversations or client concerns.
- Agent: General Lines - Property and Casualty License
- Agent - General Line - Life, Accident, Health & HMO License
If you are motivated by challenges and are ready to contribute to a high-performing team, we encourage you to apply. This is your opportunity to excel in a rewarding career that values dedication and exceptional service.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent’s employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies’ agent selection process
Compensation: $50,000.00 - $75,000.00 per year
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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