Customer Service Trainer

Customer Service Manager

Are you ambitious, high-energy, customer focused? Do you love creating client happiness? Do you have the knowledge and influence to teach others how to deliver superior customer service over the phone?

Are you:

• Client Focused?
• Outgoing?
• Resourceful?
• Driven?
• Smart?
• Friendly?
• Committed to excellence?

If so, your opportunity is before you!  

Our growing organization is looking for someone who gets fulfillment from making customers happy and thrives in a demanding fast paced environment.

What is PRAXIS S-10

PRAXIS S-10 is a success college for contractors.  We create the world's most successful business owners by teaching them the business skills they didn't learn at trade school.  

Our innovative methods have been designed by industry legend Terry Nicholson. He is known as a business-building icon.  

He has:

• Built 8 National Branded Companies.  
• Created the two largest brands in the home service industry.
• Recognized as one of the leading authorities on how to achieve business success in the home services industry.  

His innovations and leadership have been responsible for generating BILLIONS in sales, and resulted in hundreds of thousands of happy homeowners.  

You will be working directly under his direct guidance and leadership, assisting clients implement the 10-step proven success formula outlined in the PRAXIS S-10 Chronicles. (Proprietary Operational Procedures) Not only will you be contributing to the overall success of the company, but you will gain a wealth of knowledge to enhance your own success!       

Simply put, you will be working side-by-side individuals that will challenge you to grow smarter every day.  

ESSENTIAL FUNCTIONS:

• Responsible for helping our clients achieve success by training them, and their teams, to drive client happiness over the phone.
• Translate our industry knowledge and inspire customer service representatives to provide world class service.
• Design and deliver training programs for customer service staff and management team, including live training.
• Ability to analyze client’s current calls, identify weaknesses, and counsel team members to create good habits.
• Recognize the appropriate PRAXIS S-10 solution that will enhance the client’s success.
• Regularly communicate with members to keep them engaged and excited.
• Learn our industry knowledge, including the metrics which attribute to client’s success.

CORE COMPETENCIES:

• Analytical skills – able to objectively review and analyze current customer service and provide insight to improve their success.
• Accountability – takes ownership of all responsibilities and commitments.  Delivers what is promised within time, cost and quality standards. 
• Leadership – recognizes opportunities, forms a clear vision of what can be achieved, and desires to “win”.
• Collaboration – works effectively in a “team-based” environment; competes externally but joins forces internally.
• Strategic Problem-Solving – combines data, judgment and intuition based on experience and expert knowledge to make informed and timely business decisions.
• Time management and Planning – utilize available time to organize and complete work with given deadlines.  Anticipates contingencies, focuses on key priorities and pays attention to details.
• Communication – has the ability to communicate effectively both one to one, in small groups, and in public speaking contexts.  Writes clear, precise, well-organized emails, memos, letters and proposals while using appropriate vocabulary, grammar, and word usage.

PREFERRED EXPERIENCE, KNOWLEDGE AND TRAINING:

• Bachelor’s Degree, Master's or equivalent experience.
• Three years experience in a customer service training role.
• Experience working with customers.
• Experience in the HVAC, Plumbing, or Electrical trades is plus.
• Must have excellent communication skills (both verbally and in writing).
• Must be proficient with standard PC based programs (MS Office)
• Must be a self-motivated, self-starting, personable individual.
• Must be detail oriented and well organized.

Benefits

1. Health Insurance.
2. Dental.
3. Vision.
4. 401K.
5. Paid vacation.