Customer Service Representative - State Farm Agent Team Member
Full Time • Springfield, MO
Position Overview
Successful 30+ year State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self- starter then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
- Provide prompt, accurate, and friendly customer service: responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member
- Compensation based on industry experience and may exceed posted salary maximum
- Commission/Bonus opportunities
- Health/Dental reimbursement
- Paid time off (vacation and personal/sick days)
- Simple IRA (upon reaching eligibility status)
Requirements
- Excellent interpersonal skills
- Excellent communication skills - written, verbal, and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Extremely detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Ability to multi-task
- Achieve mutually agreed upon marketing goals
- Property and Casualty license (must have currently)
- Life and Health license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $38,500.00 - $40,500.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Springfield, Missorui.
- I have been a State Farm agent since 1981.
- I am a second generation State Farm agent.
- I am a proud graduate of Drury University.
- We currently have 5 team members at our agency.
- We have 60+ years of combined insurance experience in our office.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none