Administrative Assistant Receptionist
Full Time • Concord - 153020
Our fast-paced insurance and financial services office is looking for a dependable, high-energy, and positive professional to join our team as an Administrative Assistant.
Job Description
This position is the cornerstone of our agency and will answer all inbound calls, greet customers, and keep our lobby area clean and inviting. They will perform service work for customers including answering billing questions, taking payments, making vehicle and coverage changes, and will handle other insurance questions or requests within their scope of work.
Responsibilities and Duties
This person will always conduct themselves in a professional manner. They will be responsible for documenting each customer contact, updating all customer information, and maintaining all customer records and files in an accurate and professional manner. They must utilize effective and timely follow-up systems, use technology to perform day-to-day tasks, complete special assignments, and send correspondence.
Requirements / Competencies
* Property and Casualty License is required.
* Knowledge of QQ Catalyst or other agency management system is preferred.
* 2+ years customer service experience with proficiency in Microsoft Office products is required.
* Must be detail oriented with the ability to multi-task, have excellent verbal and written communication skills, provide timely responses, and meet deadlines.
The Byrd Agency offers a competitive base salary and an attractive benefits plan that includes paid vacation and company matching 401 K. Qualified candidates are encouraged to apply.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!
IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)