Front Desk Spa Concierge at Woodhouse Spa- Nashville (Midtown) TN.
Work at America’s BEST day spa?
Awarded Best Spa by Nashville Scene!
Awarded America's Favorite Day Spa by American Spa Magazine!
Ready to make a difference and be an important part of our Team?
Full Time
Front Desk/Customer Service/Guest Relations
At this front desk position your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of the Woodhouse Day Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.
IN THIS POSITION YOU WILL:
- Open or close the spa depending on your shift schedule.
- Check-in each guest for their service and assist at check-out after their service has concluded.
- Answer our multi-line phone system -Schedule services for guests using our Meevo software system.
- Retail products and Series.
- Confirm appointments and help prepare therapist for service day.
- Pre-book our guest at check-out for the next service.
- Provide amenities to guests when needed.
- Provide 5 Star Customer Service
- Ensure Covid Santitation Standards are met and exceeded in Spa.
- YOU CAN LOOK FORWARD TO:
- Health Benefits to include: Health Insurance, Dental & Vision
- 401k option
- Competitive hourly wage.
- Paid Vacation
- Free Parking
- Referral Program
- A fast-paced, team oriented environment.
- Being an expert on all Woodhouse Signature Services and Meevo System software.
- Continuous customer service and retail product training.
- Opportunities to grow in our Company and the spa industry.
- Experience all spa services at deep employee savings.
WE HAVE SOME GUIDELINES AND REQUESTS:
- 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
- Experience using scheduling spa software!
- Be able to work weekend shifts.
- Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
- Possess strong professional communication and excellent customer service skills
- Must be able to multi-task in a fast paced environment.
Job Type: Full-time and Part Time Available
Job Location:
Required education:
- High school or equivalent
Required experience:
- Hospitality: 1 year preferred, not required.
Job Type: Full-time/Part Time
At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn’t just a service we provide. It’s a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.
Want to be a Master of Mood Care?
We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot fo you on the Woodhouse team.
