Responsive recruiter

Benefits:

Competitive salary
Opportunity for advancement
Paid time off
Training & development

Company Overview: At State Farm Insurance, we take pride in going above and beyond to provide exceptional service and support to our valued customers. As a leading insurance provider, our mission is to assist individuals and families in protecting what matters most to them. We believe in building genuine, long-lasting relationships, and we are seeking a top-tier dedicated and personable Customer Service Representative to join our team and help us deliver an outstanding customer experience.

Job Summary: As a high-level Customer Service Representative, you will be the friendly face and voice of our State Farm Insurance Agency. Your role will be pivotal in ensuring that every customer interaction is handled with a warm, personal, and professional touch. Your primary objective will be to deliver an exceptional customer experience by promptly addressing inquiries, resolving issues, and providing accurate information about our insurance products and services.

Responsibilities:

Provide superior customer service by promptly and professionally responding to inbound phone calls, emails, and chat inquiries
Act as a trusted advisor to customers, understanding their unique needs, assessing their insurance requirements, and offering tailored solutions
Process policy changes, claims, and payments with precision and efficiency
Investigate and resolve customer complaints and issues, ensuring a timely resolution and customer satisfaction
Maintain meticulous customer records and update policy information as required

Qualifications:

Minimum of one-year experience working in a State Farm Insurance Agency, displaying a strong understanding of our systems, products and services
Hold a P&C insurance license or able to secure one prior to employment
High school diploma or equivalent; bachelor's degree preferred
Excellent verbal and written communication skills in both English and Spanish, ensuring effective communication with a diverse customer base
Sharp problem-solving and decision-making abilities
Ability to empathize with customers to provide exceptional service
Detail-oriented with outstanding organizational and time management skills
Ability to thrive both independently and as part of a collaborative team in a fast-paced environment

If you are truly passionate about delivering exceptional customer service, possess excellent communication skills, and are eager to join a reputable insurance agency, we warmly invite you to apply for the Customer Service Representative position at our State Farm Insurance Agency. We value the personal touch you can bring to our team.

Compensation: $20.00 - $24.00 per hour

Do you want to work with someone who will help you achieve YOUR goals?

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then David Church - State Farm Agent may be the right fit for you!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Culver City, CA.
Our office is open 9:00 - 5:00.
I have been a State Farm agent since 2006.
Our agency has received awards including: Ambassador Travel and Legion of Honor
Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

(if you already have a resume on Indeed)