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Customer Support Representative Las Vegas

US Drug Test Centers

Customer Support Representative

Full Time • Las Vegas
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
US Drug Test Centers is a nationwide drug testing company with our Corporate Headquarters located in Henderson, Nevada. We have experienced exponential growth and currently have accounts in all 50 states – we have much to accomplish and need your help to make it happen!

We believe our success begins with our highly qualified and motivated team and we are searching for outgoing, driven individuals who are looking for a long-term career with a team they love. We are looking for exceptional individuals with high energy and outstanding customer service skills to join our team as a Customer Support Representative.

Job Description: The Customer Support Representative will manage and assist individuals and companies accounts nationwide, specially focusing on random drug testing programs, Department of Transportation programs, on-boarding and client follow up, and more! This position requires an in-depth knowledge of all products and services offered by US Drug Test Centers, including knowledge of Federal DOT Drug Testing, Non DOT Drug Testing, and drug-free workplace programs as well. However, we know not everyone is familiar with our industry so we provide hands-on training and all of the resources that you need to be successful!

This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives. 

Skills/Requirements:
  • Manage high call volume
  • Advanced computer skills, including MS Word, Excel, and PowerPoint
  • Able to type at least 35 words per minute
  • Be a team player
  • Able to work in a fast pace environment
  • Be detailed oriented and excellent organizational skills
  • Have outstanding interpersonal skills: patience, humor and the willingness to help at all times
  • Be willing to overcome objections
  • Have strong communication skills with the ability to communicate effectively with clients over the phone as well as other team members of different backgrounds and levels of experience
  • Be able to utilize different computer programs simultaneously to obtain, verify and accurately enter customer information in order to process orders


Other: A generous benefits package including health, vision, and dental and the opportunity for extensive growth and advancement.
Serious applicants only: We are looking for someone who wants a long-term career with significant professional and financial growth. This position is not ideal for someone just looking for a “job”. The sky is the limit in terms of company growth opportunities.
Location: 3007 W. Horizon Ridge Pkwy Suite 200, Henderson, NV 89052
Compensation: $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.