Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
ROLE DESCRIPTION:
Bradley Purcell - State Farm Agent is seeking an energetic professional interested in helping customers manage the risk of everyday life, recover from the unexpected and realize their dreams through meaningful conversations. As a Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and compassion equip you for this versatile position.
This is a customer care position; your role will be to provide an exceptional customer experience for our existing customers. This is not a sales role.
WHAT'S IN IT FOR YOU?
Bradley Purcell - State Farm Agent is seeking an energetic professional interested in helping customers manage the risk of everyday life, recover from the unexpected and realize their dreams through meaningful conversations. As a Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and compassion equip you for this versatile position.
This is a customer care position; your role will be to provide an exceptional customer experience for our existing customers. This is not a sales role.
WHAT'S IN IT FOR YOU?
- Base Pay of $45,000 - $55,000 annually.
- Health Reimbursement Arrangement for full-time team members (up to $300/month)
- Company sponsored life & disability insurance
- Paid Federal holidays
- Sick leave (no waiting period)
- No weekends/nights
- Paid training with State Farm CRM Software
- Licensing reimbursement
BUILD A CAREER By joining the team at Bradley Purcell’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in customer care to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life.
RESPONSIBILITIES:
- Providing excellent customer service: Ensuring customer satisfaction by delivering prompt, courteous, and professional service in a friendly and helpful manner.
- Resolving customer concerns: Investigating and resolving customer concerns or issues by identifying the root cause, offering appropriate solutions, and following up to ensure customer satisfaction.
-
Offering product or service information: Providing accurate and up-to-date information about State Farm's products or services to customers and assisting with their purchasing decisions.
QUALIFICATIONS:
- Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers and addressing their needs.
- Empathy and patience: Customer care representatives should have the ability to understand and empathize with customers' concerns and remain patient, even in challenging situations.
- Problem-solving abilities: The ability to identify and resolve customer issues efficiently and effectively is crucial. Customer care representatives should be resourceful and able to think critically to find solutions.
- Positive attitude and professionalism: Maintaining a positive attitude and professional demeanor, even in challenging situations, is crucial for providing excellent customer service.
- Technical skills: Proficiency in using customer relationship management (CRM) software, email systems, and other relevant software applications is often required.
- Adaptability and flexibility: The customer care landscape is constantly evolving, so being adaptable and open to change is essential.
-
Licensing: Must hold/obtain CA and AZ Property & Casualty and Life/Health licensing prior to start date.
ABOUT OUR AGENCY:
Our agency has over 10 years in the insurance & financial services industry, achieving State Farm honors - Ambassador Club Agency and Honor Club Agency. I believe in investing in my team. As a team member of my agency, I am committed to mentoring you to help you grow to your fullest potential. Our goal is to provide a fun and memorable experience for our customers while helping them navigate their insurance and financial services needs.
Our agency has over 10 years in the insurance & financial services industry, achieving State Farm honors - Ambassador Club Agency and Honor Club Agency. I believe in investing in my team. As a team member of my agency, I am committed to mentoring you to help you grow to your fullest potential. Our goal is to provide a fun and memorable experience for our customers while helping them navigate their insurance and financial services needs.
Compensation: $45,000.00 - $55,000.00 per year
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Bradley Purcell - State Farm Agent
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bradley Purcell - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Baker Ranch, Lake Forest, CA.
- Our office is open Mon - Fri, 9:00am - 5:00pm.
- I have been a State Farm agent since 2014.
- I am a proud graduate of Chapman University.
- Our agency has received awards including: Ambassador Travel and Legion of Honor
If you want a career, not a job, then we encourage you to apply.
Company Website: www.bradleypurcell.com
(if you already have a resume on Indeed)