Job Summary
The Shift Leader will be responsible for assisting in the oversight of club operations, on weekends (Thursday or Friday through Sunday), to ensure an exceptional “Judgement Free” member experience and a safe, fair, and efficient club environment.
Essential Duties and Responsibilities
- Assist the Operations Team with recruiting, onboarding, training
- Assist the Operations Team with developing and refining a high performance team and club atmosphere
- Maintain a welcoming atmosphere for all members, guests, prospective members, and team members
- Ensure team provides customer service excellence
- Assist with Club Management and provide backup support
- Assist Club Manager with scheduling and supervising staff
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- Member service oversight - ensuring the team provides perpetual customer experience excellence
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- Assist in resolving or escalating team member issues or concerns
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- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Greet / register members and guests into the system
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- New member enrollment and guest registry
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- Conduct and teach effective prospective member tours
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- Facilitate all member requests, issues and questions
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- Oversee/ensure club cleanliness, safety, and timely maintenance
- Assist with inventory / supply stock
- Stat (statistic) tracking and reporting
- Backup support for any team member
Qualifications/Requirements
- At minimum, available Thursday and/or Friday PM - Sunday AM or PM
- Proven winner, can do attitude, goal driven
- Superior customer service skills, preferably in retail and/or fitness
- Member Service Representative at Planet Fitness, preferred
- Solid supervisory, diplomacy, communication and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic, and energetic
- Strong problem resolution skills
- Current CPR Certification required (can be completed with employment)
- High school diploma/GED equivalent required
- Must be a minimum of 18 years of age
Physical Demands
- Continual standing and walking during shift
- Frequent speaking (in person or phone)
- Periodically, lift weights up to or even exceeding 50 pounds (lbs.)
- Will encounter chemicals requiring adherence to MSDS guidelines
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
