Spa Coordinator at Woodhouse Spa- Nashville (Midtown) TN.
Work at America’s BEST day spa? Awarded America's Favorite Day Spa by American Spa Magazine!
Ready to make a difference and be an important part of our Team?
Full Time
Front Desk/Customer Service/Guest Relations
At this front desk position your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Management Team, you will be the face of the Woodhouse Day Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.
IN THIS POSITION YOU WILL:
- Open or close the spa depending on your shift schedule.
- Check-in each guest for their service and assist at check-out after their service has concluded.
- Answer our multi-line phone system -Schedule services for guests using our Meevo software system.
- Retail products and Series Sales.
- Confirm appointments and help prepare therapist for service day.
- Pre-book our guest at check-out for the next service.
- Provide amenities to guests when needed.
- Provide 5 Star Customer Service
- Ensure State and WH Santitation Standards are met and exceeded in Spa.
- YOU CAN LOOK FORWARD TO:
- Health Benefits to include: Health Insurance, Dental & Vision
- 401k available
- Competitive hourly wage.
- Paid Vacation
- Free Parking
- A fast-paced, team oriented environment.
- Being an expert on all Woodhouse Signature Services and protocols.
- Continuous customer service and retail product training.
- Opportunities to grow in our Company and the spa industry.
- Experience all spa services and retail at employee savings.
WE HAVE SOME GUIDELINES AND REQUESTS:
- 1 year of front desk/customer service and management experience – at a spa, restaurant or hotel is preferred.
- Experience using scheduling software, MEEVO software is preferred!
- Be able to work a weekend day and evenings. Fluid with Spa Schedule needs.
- Possess strong professional communication and excellent customer service skills
- Must be able to multi-task in a fast paced environment.
- Assist Spa Manager in Guest Relations, Staff Relations, Inventory, creating a positive work environment for staff and a luxury spa ambience for our valued guests.
Job Type: Full-time
Job Location:
Required education:
- High school or equivalent
Required experience:
- Hospitality: 1 year preferred, not required.
Job Type: Full-time/Part Time
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
