Employee Benefits Include:
**Not all benefits are made available for every employee.
**All benefits are subject to change at the discretion of the Board of Directors and funding.
Case Management Specialist
Full Time • Corpus Christi
Benefits:
- 401(k)
- Paid time off
- Training & development
GENERAL DESCRIPTION
Under the supervision of the Community Service Supervising Manager, the Case Management Specialist is responsible for monitoring all automated data entries, intervening in the Family Needs Assessment/Referrals, and making necessary corrections on the monthly automated reports as it relates to the Community Development Block Grant (CSBG) and Comprehensive Energy Assistance Program (CEAP). Performs follow-up actions per assigned caseloads. Participates in Community Outreach and Networking as well as advocates for the Agency and clients.
ESSENTIAL DUTIES
Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for clients participating in a self-sufficiency program.
Understands the uniqueness of the client’s history in order to determine an effective program plan of action to help them meet their goals.
Develops comprehensive goals and periodically evaluates clients progress through mentoring and counseling methods.
Serves as an advocate for the client to receive holistic services that will enable them to focus on self-sufficiency in their current environment.
Ensures constant compliance with funding requirements.
Checks data applications by reviewing and correcting those entries that require a response by the Intake Workers and Eligibility Specialists.
Travels to urban and rural areas to conduct case management on clients.
Assists in approving all utility assistance requests, followed by notifying appropriate workers and other department heads.
Prepares bi-monthly and monthly reports for the Community Services Supervising Manager and other departments as needed.
Reports program applicant enrollment status to the Community Services Supervising Manager.
Performs case staffing by reviewing and assisting Intake Workers and Eligibility Specialists on the Family Needs Assessment as it relates to referrals and follow-ups.
Assists Community Services Supervising Manager in organizing, developing, and participating in the annual Community Needs Assessment and other assigned duties.
Performs data entry, with appropriate documentation, and generates monthly list reports.
Performs and carries out recruitment strategy as outlined by Community Services Supervising Manager.
Produces an automated list of clients in case management.
Attends all in-service training and other assigned meetings.
May travel to out-of-town training as needed.
Performs other duties as assigned by the Community Services Supervising Manager or Chief Executive Officer.
Performs other duties as assigned by the Community Services Supervising Manager or Chief Executive Officer.
Minimum and Preferred Requirements- Knowledge Skills and Abilities
- MUST have Associate degree in Social Work, Sociology, or related field; Bachelor degree in Social Work or related field preferred, and
- Two (2) years of related work experience.
- Bi lingual in English and Spanish preferred, but not required.
- Computer literacy, including database management, spreadsheet, word processing, internet, and email.
- Excellent communication and problem-solving skills, written and verbal
- Knowledge of Mission, CSBG Organizational Standards, and Texas Administrative codes.
- Proven ability to establish constructive relationships and interact as a positive role model.
- Customer service orientation with the ability to effectively communicate regularly with internal customers, build relationships, manage customer expectations, and take responsibility for a high level of service.
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills
- Ability to organize and prioritize multiple competing priorities to maximize personal and team effectiveness; keep detailed, accurate, and complete records and documentation as needed.
- Meet the physical qualifications required as outlined in the job description.
- Nueces County Community Action Agency will provide reasonable accommodations for disabled persons.
KNOWLEDGE, SKILLS AND ABILITIES:
- Accepts responsibility for the direction, control, planning and implementation of program activities, events, and tasks.
- Ability to gather relevant data, conduct an analysis, and arrive at conclusions in order to develop recommendations for management action on various community related issues.
- Demonstrates effective leadership, management, and training skills.
- Ability to deal with people beyond giving and receiving instructions--is courteous, cooperative, conscientious, and tactful in dealing with Program Directors, other management staff and employees, and the general public.
- Ability to effectively delegate tasks.
- Ability to effectively organize and prioritize his/her work and the work of subordinate personnel.
- Ability to demonstrate an understanding of resources available to NCCAA clients within Nueces County.
- Skill to communicate effectively, both verbal and written for presentation to families, staff, and professional levels of community.
- Ability to understand the design and functions of computer network and accounting systems.
- Ability to work independently and/or with other individuals.
- Ability to effectively use a computer, ten-key calculator, power point, spreadsheet, and word processing software.
- Ability to maintain regular and punctual attendance.
Physical Activity/Working Conditions
Must successfully pass pre-employment drug screening and periodically as indicated by the regional Texas Department of State Services or local health authority.
Must successfully pass pre-employment drug screening and periodically as indicated by the regional Texas Department of State Services or local health authority.
- Must be able to pass a pre-employment drug screen and physical examination.
- Must possess and maintain a valid Texas Driver’s License (minimum, Class C), and pass Motor Vehicle record check.
- Must dress in neat appropriate business attire and is professional in appearance and mannerisms.
- Must maintain a high level of integrity, professionalism, and confidentiality.
- Work in Environment; standard office space with low to medium decibel levels and direct lighting.
- To conduct this job, an individual must be able to perform all essential job functions satisfactorily.
- Reasonable accommodation, in compliance with the ADA, may be made to enable any qualified person with disabilities to perform essential functions of the job.
On the job, physical demands and essential duties:
- Lift (up to 25 lbs.) | - Reach above shoulder level and use fine motor skills
- Sit, Stoop, squat, crawl and kneel | - Hearing and Visual
- Stand, squat, walk, push/pull | - Manage objects (Manual Dexterity)
Nueces County Community Action Agency adheres all laws and regulations reacted to EEOC, IDEA, ADA, HR-ADEA, HR-EPA, HR-PDA, FLSA, FMLA, COBRA, WC, TWC, HIPPA, CCL, and HHS.
The most significant duties have been included in this description. This job description does not constitute an employment contract and is subject to change by the employer per the requirement of the job position. In addition, this job description does not preclude the assignment of occasional, additional, or developmental duties within their job role.
- Lift (up to 25 lbs.) | - Reach above shoulder level and use fine motor skills
- Sit, Stoop, squat, crawl and kneel | - Hearing and Visual
- Stand, squat, walk, push/pull | - Manage objects (Manual Dexterity)
Nueces County Community Action Agency adheres all laws and regulations reacted to EEOC, IDEA, ADA, HR-ADEA, HR-EPA, HR-PDA, FLSA, FMLA, COBRA, WC, TWC, HIPPA, CCL, and HHS.
The most significant duties have been included in this description. This job description does not constitute an employment contract and is subject to change by the employer per the requirement of the job position. In addition, this job description does not preclude the assignment of occasional, additional, or developmental duties within their job role.
Compensation: $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment protected by law.
Nueces County Community Action Agency changes peoples lives, embodies the spirit of hope, improves communities and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other.
The Nueces County Community Action Agency is a non-profit organization serving residents in our community in an effort to reduce or eliminate poverty through a comprehensive approach. We focus on multiple needs through a wide-range approach. We are fortunate to have partnerships with many community organizations, businesses and school districts.
Our Agency prides itself by operating under the direction of a tripartite board which includes representatives of public officials, representatives of organizations and representatives of the low-income community.
The Board of Directors, staff and community partners strive to eliminate the causes of poverty and to help each family transition out of poverty. It is our goal to serve family, community and agency by adhering to our mission. To that end, we will be relentless in our efforts to fulfill the “Promise of Community Action!”
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Leave & Holidays
As an employee of NCCAA, you will receive twelve (12) paid holidays per year. In addition, you will accumulate personal and sick leave monthly.
Health Coverage
Employees of NCCAA are eligible to participate in the agency’s medical plan. All employees must enroll in the plan or waive coverage. Coverage takes Additionally, there is an annual Open Enrollment period every November for coverage effective the following January 1.
Dental/Vision Care
Employees have the option to elect dental and/or vision coverage for themselves and dependents at competitive rates and coverage levels.
Life Insurance/ Accidental Death and Dismemberment (AD&D)
NCCAA offers its employees a life policy for $10,000. Additional coverage may be elected during the first ninety (90) days of employment.
Cafeteria Plan
The Revenue act of 1978 created Section 125 of the Internal Revenue Code that allows employees to pay for fringe benefits with untaxed dollars, such as medical, life, cancer, and disability insurance.
Retirement/Pension Plan
The Agency provides an employee retirement pension plan at no cost to the employee. An employee is eligible for the plan the month preceding their first year of employment.