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Customer Relations Representative - State Farm Agent Team Member Shawnee, OK

Customer Relations Representative - State Farm Agent Team Member

Full Time • Shawnee, OK
Responsive recruiter
Replies within 24 hours
Benefits:
  • Hiring bonus
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Job Description:
The Insurance Retention Specialist plays a key role in keeping customers engaged and supported. This position focuses on setting appointments, reviewing policies with clients to ensure there are no gaps or needed updates, and building long-term relationships that encourage loyalty.

Responsibilities:
  • Set appointments with customers to review policies.
  • Conduct policy reviews to confirm accurate coverage and identify any gaps or needed changes.
  • Handle calls from customers considering cancellation and offer solutions to retain them.
  • Make outbound calls (birthday, claims follow-ups, win-back calls).
  • Support new customer onboarding for a smooth experience.
  • Maintain accurate records of customer interactions and retention efforts.
Qualifications:
  • Insurance experience preferred.
  • Strong communication and relationship-building skills.
  • Attention to detail when reviewing policies.
  • Organized and able to manage scheduling and follow-ups.
  • Customer-focused with a proactive approach.
Compensation: $35,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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