Senior Technician
Full Time • Cary
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job Description
Who we are: NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary: We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.
Responsibilities and Duties:
● Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
● Maintain a positive, empathetic, and professional attitude toward customers at all times
● Perform advanced PC hardware and software troubleshooting, repair, and maintenance
● Execute data recovery, loss prevention, and advanced network installation tasks
● Administer Microsoft 365 environments, including user management, security settings, and application configuration
● Manage and maintain Active Directory and Azure AD environments
● Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
● Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
● Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
● Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
● Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
● Collaborate with Level 1 Nerds (Technicians), providing guidance and support when needed
Qualifications:
● Associate's or Bachelor's degree in a technology-related field, or equivalent experience
● Minimum of 3 years of experience providing technical support, preferably in a managed services environment
● Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
● Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
● In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
● Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
● Strong communication and customer service skills
● Valid driver's license and clean driving record
Preferred:
● Network+, Security+, ACMT, MCSE, or other relevant certifications
● Linux Experience
● Experience in a managed services environment
Physical Demands: Reasonable accommodations can be made for individuals with disabilities
● Mobility: Moving around the office, standing, walking, bending, and reaching.
● Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
● Dexterity: Managing cables, assembling hardware, and performing repairs.
● Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
● Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
● Driving: Traveling between client sites with a valid driver's license.
Why You'll Love it Here:
● Opportunity to join an incredible company that values people and results
● Make a significant contribution to our history-making journey
● Be a part of a supportive and caring team that prioritizes learning and growth
● Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
● Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
Compensation: $25.00 - $35.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.
NOW HIRING!
We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
(if you already have a resume on Indeed)
Or apply here.
Attitude
If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.
Listen
We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.
Excellence
We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That's the NerdToGo way.
Integrity
We pride ourselves on living up to the highest standards of ethics, morals, and integrity.
Passion
Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.