Customer Service Representative - State Farm Agent Team Member
Full Time • Elyria, OH
Responsive recruiter
Benefits:
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With 19 years of experience in the insurance industry, Candice leads our dedicated team including Don, who manages office services; Terry, specializing in life sales; Nancy, handling customer service; Danielle, focusing on property and casualty sales; and Jessica, our office manager. We offer employee benefits including vacation, paid time off, and a retirement match to support work-life balance and financial well-being. Our agency values a collaborative office culture, emphasizing mutual respect and teamwork. We are also actively engaged in community involvement, participating in local events and charitable initiatives to make a positive impact.
ROLE DESCRIPTION:
With 19 years of experience in the insurance industry, Candice leads our dedicated team including Don, who manages office services; Terry, specializing in life sales; Nancy, handling customer service; Danielle, focusing on property and casualty sales; and Jessica, our office manager. We offer employee benefits including vacation, paid time off, and a retirement match to support work-life balance and financial well-being. Our agency values a collaborative office culture, emphasizing mutual respect and teamwork. We are also actively engaged in community involvement, participating in local events and charitable initiatives to make a positive impact.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Candice Stryker-Irlbacher - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $46,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Westlake, OH.
- I am a proud graduate of Miami University Graduate - Oxford, Ohio, B.A.; Tiffin University MBA.
- We currently have 3 team members at our agency.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, and Bronze Tablet
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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