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Customer Service Representative - State Farm Agent Team Member Baltimore, MD

Customer Service Representative - State Farm Agent Team Member

Full Time • Baltimore, MD
Benefits:
  • Bonus based on performance
  • Paid time off
Position Overview

Competencies Expected for This Role

Enthusiastic and motivated to assist customers with insurance and financial services to help them manage the risks of everyday life, recover from the unexpected, and realize their dreams.

As an Agent Team Member, you will receive...

  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
Responsibilities:

  • Respond to customer inquiries, complaints, and requests through various channels.
  • Provide accurate information about products or services.
  • Resolve customer issues and offer appropriate solutions.
  • Assist with order processing and manage customer accounts.
  • Maintain documentation of customer interactions.
  • Collaborate with internal teams for issue resolution.
  • Identify upselling or cross-selling opportunities.
  • Focus on building strong customer relationships.
  • Stay updated on product knowledge and industry trends.
  • Adhere to company policies and maintain customer confidentiality.
Requirements:

  • Excellent communication and problem-solving skills.
  • Empathy and patience when dealing with customers.
  • Ability to multitask and manage time effectively.
  • Proficiency in computer systems and customer service tools.
  • Strong organizational and documentation skills.
  • Ability to work independently or as part of a team.
Join our team as a customer service representative and provide exceptional service to our valued customers. Apply now to be a part of our success in delivering outstanding customer experiences.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

“State Farm Insurance is an equal opportunity employer”.
Compensation: $35,000.00 - $65,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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