Summary

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports. Assuming responsibility for a job file from beginning to end, including collections.

Primary Roles and Responsibilities

1. Job File Coordination

a. Monitor job file status

b. Monitor job file audit status

c. Maintain job file WIPs

d. Monitor and ensure client requirements are followed

2. Job File Documentation

a. Review and validate initial field documentation

b. Create preliminary estimate

c. Perform daily job file coordination

d. Perform job file backup

3. Job File Communication and Reporting

a. Maintain internal communications

b. Maintain external communications

c. Prepare job file reports

4. Job File Communication and Reporting

a. Complete and review job file documentation for final upload and the audit process

b. Complete job file audit process

c. Perform job close-out

Necessary Experience and Skill Set

· A minimum two years of business experience

· Working knowledge of current business software technologies

· Superb customer service, administrative and verbal and written communication skills

· Experience in the commercial cleaning and restoration or insurance industry is desired

· Experience in writing estimates and the job file process

· Ability to successfully complete a background check subject to applicable law

Formal Education/Training

· High school diploma/GED

· Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected.

Hours

40 hours/week, flexible to work overtime when required

Pay Rate

Competitive pay based on experience.

Servpro of Norcross & Duluth is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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