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Customer Service Manager - State Farm Agent Team Member Ashland, KY

Customer Service Manager - State Farm Agent Team Member

Full Time • Ashland, KY
Benefits:
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off
Position Overview
***MUST BE ABLE TO PASS BACKGROUND CHECK***

Full time- Mon-Fri 8:30am-5pm or Four -10hr days

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

  • Will start in customer service then will have fast progression into sales position. 
  • Works the front desk, is the first to answer phone calls/greet customers in the lobby, sets appointments for Agent and other team members, follow up with customers on billing inquiries and takes payments over the phone. 
  • Must be able to obtain insurance licenses (property, casualty, life and health) within 45 days of job offer.
  • Works a daily task list in our computer system 
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

  • Retirement match 
  • Hourly pay plus commission/bonus for training period plus increases as licenses are obtained
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement within my agency

Requirements

  • Excellent interpersonal skills
  • Excellent computer skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $13.00 - $18.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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