Customer Service Representative - State Farm Agent Team Member
Full Time • Anthem, AZ
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
CUSTOMER SERVICE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nanette McClelland-Miller - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will provide exceptional customer service to our policyholders by answering questions and assisting with requests. You’ll be responsible for resolving billing issues, submitting changes on policies, and making policy recommendations. You will also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and service-minded candidates.
RESPONSIBILITIES:
- Build personalized relationships with clients.
- Answer incoming calls, texts, and emails.
- Keep a professional appearance and friendly attitude.
- Pivot to other lines of insurance by recommending available products.
- Ask for referrals and reviews.
- Conduct policy reviews.
- Note every communication with clients in ECRM.
- Directing clients to a sales representative when a policy needs to be initiated.
QUALIFICATIONS:
- Have your Property and Casualty state insurance license.
- Obtain an agreement with State Farm within the first two weeks of employment by completing all State Farm training.
- If not already licensed with Life and Health, initiate process within 60 days.
- Prior insurance experience is preferred but not required.
COMPANY VALUES:
- Respect
- Integrity
- Reliability
- Pride
- Caring
BENEFITS:
- Simple IRA with company match
- Salary plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $60,000.00 - $100,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Nanette Mcclelland-Miller - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- I have been a State Farm agent since 2000.
- We currently have 5 team members at our agency.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Silver Scroll, and Bronze Tablet
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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