Customer Service Representative - State Farm Agent Team Member
Full Time • Clarksburg, WV
Responsive recruiter
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving our community since 2010, built on a foundation of trust, collaboration, and professional growth. With a team of three dedicated professionals, we foster an environment that values autonomy and encourages innovation—allowing each team member to take ownership of their role without micromanagement.
We believe that a strong, supportive workplace leads to success, which is why we invest in our team’s well-being through monthly employer-paid lunches and quarterly team-building events, such as bowling nights or dinners. These opportunities help us stay connected beyond our daily responsibilities, strengthening our bond as a team.
Our agent, a proud graduate of Marshall University and West Virginia University, is committed to cultivating a workplace where individuals feel empowered, appreciated, and excited to contribute. If you’re looking for a career in an agency that values trust, teamwork, and a positive culture, we’d love to meet you!
ROLE DESCRIPTION:
Our agency has been proudly serving our community since 2010, built on a foundation of trust, collaboration, and professional growth. With a team of three dedicated professionals, we foster an environment that values autonomy and encourages innovation—allowing each team member to take ownership of their role without micromanagement.
We believe that a strong, supportive workplace leads to success, which is why we invest in our team’s well-being through monthly employer-paid lunches and quarterly team-building events, such as bowling nights or dinners. These opportunities help us stay connected beyond our daily responsibilities, strengthening our bond as a team.
Our agent, a proud graduate of Marshall University and West Virginia University, is committed to cultivating a workplace where individuals feel empowered, appreciated, and excited to contribute. If you’re looking for a career in an agency that values trust, teamwork, and a positive culture, we’d love to meet you!
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rob Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in 226 West Main St. Salem WV.
- Our office is open 8:30am to 5pm.
- We currently have 2 team members at our agency.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none