Grand Appliance
Customer Service Agent For Repair Team
Full Time • Sturtevant
JOB DESCRIPTION
Summary
The Appliance Repair Dispatcher is responsible for providing regular clerical and administrative support by answering phones, gathering customer information, processing new customer work orders, scheduling technicians, and tracking progress of jobs.
Essential Functions
► Prioritize incoming call traffic
► Submit and trick claims through service portals
► Scheduling service calls for the technicians
► Follow up on pending service calls (calls that still need to be scheduled or were requested with no firm date scheduled)
► Monitoring parts deliveries and recording back order information for follow up with customers
► Receiving and assigning inventory parts
► Dating and matching part invoices and credit memos for claims and part returns
► Returns parts or submits NARDA claims for incorrect parts/defective parts received
► Monitors and checks email traffic
► Tracks labor payments for claims
► Gathers back order reports and part delivery status for current work orders
► Follow up on submitted claims.
► Order parts for open orders
► Additional tasks and projects as needed.
Requirements
► Ability to work independently
► Must have a high school diploma or GED.
► Must be detail oriented, organized, and proactive.
► Excellent communication skills including grammar, voice, and diction.
► Excellent customer service skills (friendly, courteous, and helpful).
► Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
► Basic computer and keyboard skills; MS Office knowledge a plus.
► Ability to work in a fast paced, high-stress environment.
► Must be extremely reliable and have excellent time management skills.
► Bilingual (English- Spanish) a plus.
► Ability to stay calm when customers are stress or upset.
Competencies
► Dependability
► Customer Service
► Productivity
► Teamwork
Benefits:
Benefits:
· Medical, Dental, vision
· Life and AD&D Insurance
· Short and Long-Term Disability Income Insurance
· 401(k) retirement plan with employer-matched contributions
· Paid Holidays, PTO, and more.
About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
· Grand Appliance & TV is an equal opportunity employer.*
Compensación: $18.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)