OVERVIEW:

The key role of Admissions Coordinators is to engage and on-board new students. The Admissions Coordinator is typically the first contact a prospective student has with Southeastern College. The nature of the rapport that is built with the student is often the deciding factor in the student’s decision to attend a Southeastern College program. As the student’s first contact, Admissions Coordinators also play a critical role in ensuring the new student’s successful transition and integration into their respective programs.

BUSINESS CONTRIBUTION:

Admissions Coordinators are responsible for acquiring and enrolling qualified candidates for their campus. Admissions Coordinators accomplish this through:

Attracting, engaging, and vetting prospective students
Maintaining a pipeline of candidates
Enrolling and starting qualified students

ESSENTIAL FUNCTIONS:

Pursuing Inquiries and Enrolling Candidates:

Review inquiries/leads provided by the Director of Admissions
Make outbound calls to prospective candidates
Conduct basic phone screening interview to:
Assess interest and get prospect to come in for interview
Set appointments for in-person interviews for likely prospects
Conduct in-person interviews (phone interviews for e-campus)
Administer student self-assessment
Conduct CQQ – structured interview:
Determine readiness
Identify barriers
Identify resources and support
Provide overview of Southeastern College and available programs
Discuss specific program options
Arrange for admissions test (general and any specific program assessments) and review results
Initiate student enrollment
Ensure student meets with Bursar to pay application and registration fees
Arrange financial aid overview with Financial Aid Department

Following-up with Candidates:

Follow-up with candidate prospects on: general questions, enrollment, financial aid documentation, registration, orientation, and class start.
Perform administrative functions including development of the students’ permanent records, completing and/or assisting students in completing required forms, and helping students in obtaining transcripts, records, etc.
Ensure file is complete when transitioning to Financial Aid and Academics departments
Ensure readiness for orientation
Coordinate with Financial Aid Administrators
Participate in orientation
Greet students for class starts

Managing Activity and Business Planning:

Learn curriculum and new program offerings
Know career potential for each program and job market
Develop weekly business plan for activity
Keep notes/logs in C2K Campus View
Maintain pipeline of prospects
Meet student start objectives

PHYSICAL DEMANDS:

The physical demands are those required in a professional office setting: sitting, communicating with coworkers, and getting to and from appropriate appointments.

Admissions Coordinators do spend a great deal of time making outbound phone calls, receiving inbound calls, talking on the phone with prospects, and entering data on their computers. On a given day, anywhere from 30 to 80 percent of an Admissions Coordinator time may be spent on the phone.

WORK ENVIRONMENT:

Professional office setting: moderate noise levels and controlled indoor climate.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

LOCATION:

This position is an onsite position located at your campus unless otherwise determined by the Executive Director and/or designee. Any changes must be reviewed by the Campus President and all final approvals must come from the Executive Director and/or designee.

Job Specification Admissions Coordinator

Knowledge, Skills, and Experience:

The Admissions Coordinator role is primarily focused on identifying, vetting, and bringing on board qualified students. Thus, Admissions Coordinators engage in a heavy degree of interaction with prospective students. The role requires a consultative approach. In order to successfully engage prospective students and gain their interest, Admissions Coordinators should have experience in client services, career counseling, and/ or recruitment. Admissions Coordinators must also have the ability to learn and understand how to articulate the Southeastern College program offerings.

Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in the Admissions Coordinator position.

-Knowledge:

Consultative advisement and building client rapport
Business planning – how to organize prospect data, develop and follow an approach, and organize time

-Skills:

Objective setting – set reasonable, yet high targets, and create a plan for attaining those targets
Interviewing – discuss and build mutual agreement on the value of education and potential fit for various program offerings

-Experience: Experience in consultative/customer services and relationship building are critical components to success as an Admissions Coordinator. Although not exhaustive, work experience in the following areas is highly valued:

Career Counseling
Financial Advising
Business Consulting
Client/Customer Service

Education, Experience, and Training:

At Southeastern College, Admissions Coordinators work with prospective students to understand the value of higher education and the doors that a degree can open. They also work to ensure smooth enrollment and successful transition into Southeastern College. Thus, it is critical that Admissions Coordinators have at least a bachelor’s degree.

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