Guest Service Supervisor
Full Time • Johnson City, TX, 78636, Carter Creek Winery Resort & Spa
Benefits:
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Do you like to make sure guests feel at home and make their process easy all while working in a beautiful environment?
Carter Creek Winery Resort and Spa is looking for this person to work as our Front Desk/Guest Service Supervisor. Our Resort propery has 78 Villas, entertainment, restaurant, spa and award winning wine and beer. It is a one stop shop for the Hill County Traveler. Visit us a https://www.cartercreek.com.
What is expected from you:
- Oversee the day to day operations of the Guest Service Agents
- Serve as agent when needed to assist guests
- Help to train agents on skills and customer service responses
- Respond to resort reviews and report all reviews to management
- Talk on the phone and assist with reservations
- Work with Resort managers on guest experiences
- Assist with set up of lobby and breakfast preparations if needed
- Inventory control of front desk store
- Oversee resort amenities for guest rooms and welcome letter for guests
- Afternoon Shift
- Typical schedule Wednesday through Sunday, but varies based on occupancy
- Must be willing to work weekends and holidays
- Must be willing to be on call every other week for staff questions and resort issues
- HS Diploma or equivalent; Bachelor's degree preferred.
- One to two years related experience
- Knowledge of core computer programs and aptitude for working with new systems and software
- Aptitude for customer solutions and customer service
What we will do for you:
- Benefits to include insurance, paid holidays after 90 days
- 401K Retirement + match after 1 year
- Discounts on property stays, wine, beer, retail, and spa
- Training on our resort systems to include our phone system, reservation system and resort amenities
- Work in a well lit, indoor environment
- Guide your experience in a resort environment and hospitality
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
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Integrity
Do the right thing, maintain transparency, and ensure your actions reflect our words.
Customer Focused
Dedicated to satisfying the needs of our internal and external customers.
Relationship Building
Committed to fostering lasting relationships based on mutual respect and care.
Teamwork
United in spirit, we collaborate to overcome challenges and achieve our goals.
Passion
Approach every project and task with enthusiasm and a commitment to success.
Self Motivation
Take ownership by being proactive in identifying and solving problems