Customer Service Representative - CSR

Full Job Description

Position: Help our customers and team members in any way needed, with a welcoming and friendly attitude.
This position fills many roles and requires a friendly and organized individual who does not mind pitching in wherever the need occurs.

What does a CSR with Paul Davis do?

Stays in constant contact with customers, industry partners, and team members
Field calls/emails from customers, partners, and team members
Intake, dispatch and follow-up of jobs/claims
Collects required documentation for all jobs/claims
Problem solves and helps people find solutions
Performs office administrative operations
Other tasks and projects as assigned

Why Our Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

Why Join Our Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities.

Skills Desired of Team Member:

A friendly and welcoming personality is a must!
Organized, detailed administrative coordinator who likes a fast-paced environment
Loves talking to people and building relationships
Likes to problem-solve and help people find solutions
Enjoys completing tasks
Is a stickler for the details
Can review data and deductively think through what information might be missing
Proactive, assertive personality
Enjoys taking care of others
High School Diploma or equivalent
Professional appearance and courteous manner
Starting pay based on experience

Compensation: $14.00 - $17.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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Some Potential Benefits Include: Health Insurance (including eye & dental), bonus opportunities

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

5 days of paid time off each year. Paid holidays

Opportunity for Advancement

Great Company Culture

Quarterly employee parties, employee engagement activities throughout the month, opportunities to win awards such as gift cards, lottery tickets, t shirts and time off