Emergency Recovery Coordinator ERC

Location

Lincoln Park

Type

Full Time

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Position: Emergency Recovery Coordinator (ERC)

Reports To: General Manager or Owner

What does an ERC with Paul Davis do?

Serve your community when it needs it the most
Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities

ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need

Mission: To provide opportunities for great people to deliver Best in Class results

Compensation and Benefits:

Ongoing Leadership Development Program and industry events
Paid Holidays/PTO
Access to Paul Davis University and regular training opportunities
Medical, Dental, Vision Benefits offered
Base salary + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.

Qualifications:

The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success
Emergency Recovery Coordinators must possess strong interpersonal skills, build a strong rapport with the customer, and be comfortable entering highly charged and stressful situations
Proven ability to close sales and provide quality customer service
ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression
The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative
Effective ERC’s must also possess knowledge of restoration products and services
They are dynamic speakers and comfortable when interacting in both one-on-one and group settings
Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness
Franchise, restoration, construction/home improvement, firefighter, and/or insurance industry experience ideal
4-6 years experience in restoration ERC, military, fire services, EMS, medical, construction, insurance
Valid Driver’s license
Ability to pass a criminal background check and drug screen

Responsibilities:

ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events
ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives
They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
The ERC participates in restoration related community awareness events and programs
Volunteer non-operational time to related community events
The ERC is on call 24/7
The ERC’s represent the franchise and the Paul Davis brand and give it a face
Responsible for educating the consumer on products or services and effectively articulate the use and need
Monitor, interpret and respond to lead sources
Provide emergency recovery kits and services to the impacted property owner
Communicate services to effected property owner
Market the Emergency Recovery Program
Support franchisee and franchisor organizational mission, vision, and value statement

Skills:

Self-motivated to get results
Loves working people in need of assistance
Is organized, but flexible. Must be able to prioritize and manage time
Excellent communication skills
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

We support and hire Veterans and we are an Equal Opportunity Employer!

Compensation: $60,000.00 - $90,000.00 per year

Paul Davis Restoration of Morris and Passaic Counties, NJ

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.