Job Title: Fitness Advisor (FA)
Reports To: Assistant Club Manager; Club Manager
Expected Results: In Support of the Genesis Intentional Culture
1. Purpose: The Fitness Advisor embraces the Genesis Purpose, treating staff as family and working diligently to help people take charge of their health!
2. Mission: The Fitness Advisor ensures the Genesis Mission is executed to the fullest extent within the club, fulfilling the commitment we make to members regarding the quality of their club experience and our ownership of their health and fitness results.
3. Values: The Fitness Advisor behaves in accordance with the Genesis Values, setting the bar for the standards and principles of behavior that are essential to fulfilling the company’s Purpose and executing its Mission.
4. Tools: The Fitness Advisor uses the Genesis Awareness, Communication, and Conflict Resolution Tools to facilitate effective operations throughout the club.
5. Brand Absolutes: The Fitness Advisor models and reinforces all five Genesis Brand Absolutes for the team, supporting and building a positive reputation of the Genesis Brand in the community.
Responsibilities and Expected Results: In Support of Club Performance & Member Experience
1. Sales Department Responsibilities
· The FA is 100% competent with the Genesis Sales Process and consistently performs against all Sales Department KPIs:
1. Lead Generation: 10 Leads Per Shift; 80 Contacts
2. Appointment Sets: 6 per Shift (day)
3. Appointment Shows: 2 per Shift (day)
4. Closing Percentage: 50%
5. Buddy Referrals: 5 Per Sale
· The FA utilizes the Genesis Digital Guest Waiver and CRM System (Club Sales) accurately and effectively 100% of the time.
· The FA competently performs thorough and engaging Value Tours, Price Presos, and TO Requests 100% of the time.
· The FA engages in the sales process with integrity, transparency, and in compliance with all membership requirements.
· The FA ensures proper member onboarding with 70% PFA scheduling, 50% RBT completion, 40% Group Attendance, and completes all new member follow up activities per company guidelines.
· The FA participates in daily KPI check-in meetings and weekly sales trainings.
2. Member Experience
· The Fitness Advisor supports the overall member experience by working daily to build authentic, energized, life-long relationships with members and team.
· The Fitness Advisor facilitates supportive resolution of member concerns and complaints, seeking to find a “win” for both the club and the member.
· The Fitness Advisor assists members with membership changes, freezes, and cancelations according to department training and guidelines.
3. Facility & Operations
· The Fitness Advisor performs a daily club walk to inspect the facilities, equipment, safety and cleanliness; participates in locker room checks each shift.
· The Fitness Advisor submits maintenance tickets in real time using the work order system for any facility or equipment issues reported or discovered.
· The Fitness Advisor supports the Front Desk Team with member concerns, questions, or check-in support as needed.
Position Qualifications and Requirements
Qualifications – Fitness Advisor
· Genuine passion for people, fitness, hard work, and leadership
· Minimum 1 year of experience working in sales, fitness, or hospitality industry
· College degree strongly preferred
· Ability to run Excel, Word, Outlook and other software packages used by the company
· Effective communication, conflict resolution, and time management skills
Requirements – Fitness Advisor
· This position is full-time with a variable schedule; the ability to work days, evenings, and weekends according to the needs of the club
· Regular and consistent use of the facilities; weekly participation in Group Ex Classes
· Reliable transportation to and from work
· This position has an inherent amount of physical and mental stress; all candidates must be prepared and capable of adapting to such conditions
· This position requires physical exertion; standing, walking, lifting, handling, thinking, problem solving, calculating are all required and often constant.
· CPR and First Aid Certification required
Genesis Health Clubs
Join the Genesis Health Clubs Family — Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 83 locations across 13 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we’re a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
- Above-industry average pay and strong employee rewards
- Medical and dental coverage
- 401(k)
- Paid Time Off (PTO)
- Rapid career advancement in a fast-growing organization
- The opportunity to uplift your community every day
- Free all-access gym membership
- A passionate, supportive culture where Staff is Family
Whether you’re training clients one-on-one or helping families stay active through our extended brands, you’ll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you’re passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website: www.genesishealthclubs.com
(if you already have a resume on Indeed)