Customer Retention Specialist
Full Time • Mr Rooter Plumbing of Cook County
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Training & development
- Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
- Engage with customers to address inquiries and resolve issues promptly.
- Develop and implement customer retention strategies to enhance satisfaction.
- Analyze customer feedback and data to identify trends and opportunities.
- Collaborate with team members to create personalized follow-up plans.
- Monitor customer interactions to ensure service excellence and compliance.
- Maintain accurate records of customer communications and resolutions.
- Utilize CRM software to track customer engagement and retention metrics.
- Assist in creating customer loyalty programs and promotions.
- Maintain a low or no anxiety position
Requirements:
- Proven experience in customer service or retention roles, preferably in the service industry.
- Strong communication and interpersonal skills with a customer-centric attitude.
- Ability to analyze data and derive actionable insights.
- Familiarity with CRM systems and customer engagement tools.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; degree in business or related field preferred.
- Positive demeanor and a passion for helping others.
- Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
Compensation: $17.00 - $26.00 per hour
Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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Consistent work
Generous compensation
Over 47 years of excellence
Family-like culture