Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives.

This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments. This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand. If you have experience with Shopify software, that is a huge plus. (put it on your resume!)

This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business. Elevation to a full-time position in the future based on performance.

WHO YOU ARE:

Our ideal candidate will have:

Experience with Shopify is a huge plus!
A friendly demeanor and positive attitude bordering on the annoying
An outgoing personality and comfortable speaking with people from around the country.
Previous experience in the footwear industry
A determination to WOW customers with every interaction is a must.
Basic computer skills
Strong work ethic
A heart for leather boots and flip-flops

WHAT YOU’LL DO:

Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours)
Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc.
Work with our team to quickly resolve customer issues.

Compensation: $16.00 - $19.00 per hour

Alvies

WHO WE ARE

Alvies is a boot and flip-flop brand that sells exclusively online and at events around Austin. We’re all about making high-quality, good-lookin’ products that:

Make cowboy boots more accessible and desirable for everyone
Defy footwear stereotypes, proving you don’t have to be a cowboy to wear boots or a hippie to wear flip-flops
Share the fun, laid-back Austin lifestyle with the world

We’re a brand with a personal story — our products have the name of our founder on them. It’s also the name of his father, grandfather, great grandfather, and son. We see that as a responsibility to make great products and provide outstanding customer service.

Everyone on our small team of full-time employees and extended team of agencies and freelancers believes in our products and our mission. We’re all focused on creating exceptional experiences for our customers, and pride ourselves on hiring great people to help us do that. We look for employees who are talented yet humble, professional yet laid back, hard workers who know life isn’t all about work. Basically our hiring policy is this: No assholes.

Benefits for full-time employees include: