Alvies

Customer Service Representative

Location

Austin

Type

Part Time

Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives.

This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments.  This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand.  If you have experience with Shopify software, that is a huge plus. (put it on your resume!)

This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business.  Elevation to a full-time position in the future based on performance.

WHO YOU ARE:
Our ideal candidate will have:
  • Experience with Shopify is a huge plus!
  • A friendly demeanor and positive attitude bordering on the annoying
  • An outgoing personality and comfortable speaking with people from around the country. 
  • Previous experience in the footwear industry
  • A determination to WOW customers with every interaction is a must.
  • Basic computer skills
  • Strong work ethic
  • A heart for leather boots and flip-flops

WHAT YOU’LL DO:
  • Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours)
  • Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc.
  • Work with our team to quickly resolve customer issues.
Compensation: $16.00 - $19.00 per hour

Company Website: alvies.com

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