Customer Service Representative - State Farm Agent Team Member
Full Time • Salem, OR
Responsive recruiter
Replies within 24 hours
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Position Overview
Are you empathetic, driven, and passionate about building lasting relationships? Do you enjoy connecting with people and making a meaningful impact in your community? If so, working with a State Farm independent contractor agent could be the perfect opportunity for you! At our agency, you’ll have the chance to develop long-term relationships with clients, provide personalized insurance solutions, and grow your career in a supportive and process-driven environment.
What Winning Looks Like
0‑90 Days
What Winning Looks Like
0‑90 Days
- Earn Oregon Property & Casualty (P&C) license (agency‑funded)
- Master our Story Brand‑based conversation flows
- Place first 25 bundled policies with 90 % retention
12 Months
- Hold P&C + Life/Health licenses; maintain 95 % renewal rate
- Consistently write 50 + new policies per month; exceed retention, cross‑sell, and client‑satisfaction KPIs
- Mentor new hires and qualify for Team Lead track
Responsibilities
- Guide & Protect: uncover goals, frame solutions, and position our agency as the lifetime mentor in the client’s story
- Relationship Stewardship: run disciplined follow‑up cadences that deepen trust and surface life‑stage changes
- Growth Catalyst: cultivate referrals, community events, and AI‑assisted list mining—no robo‑dial scripts
- Process Champion: follow our Quote Accountability Engine, CRM, and automations so nothing falls through the cracks
- Team Collaborator: work shoulder‑to‑shoulder with a bilingual, service‑obsessed crew that puts relationships first
MUST‑HAVES
- Fluent Spanish & English (spoken and written)
- Empathetic “people‑first, product‑second” mindset with the courage to ask for the business
- Comfort with structured workflows and AI‑enabled tools (CRM, scripting, N8N)
- Detail discipline—licenses, follow‑ups, and compliance always on point
- Ability to secure Oregon P&C license within 30 days and Life/Health within 120 days (we pay fees & coaching)
As an Agent Team Member, you will receive...
Comprehensive Benefits:
Base Pay: $45,000 – $60,000
Performance Bonus: up to $30,000 tied to production & retention
Year‑1 Total Target: $75,000 – $90,000
- Simple IRA with 3 % employer match
- 75 % paid Health / Vision (employee)
- 6 PTO days + 7 holidays from day one
- Flexible start/end times to honor family commitments
- Company‑funded professional development & State Farm coursework
Why Join Us?
At our agency, we pride ourselves on building meaningful connections—not only with our clients but within our team. We are a small, family-oriented group that values camaraderie and community involvement. You’ll have the opportunity to make a real difference in the lives of our bilingual community members while advancing your career in a supportive and growth-focused workplace.
Join Our Team!
Take the next step in your career and join a team that makes a difference in our bilingual community. If you’re motivated, empathetic, and ready to grow, please complete our application. We can’t wait to meet you and discuss how you can contribute to our team!
LEGAL & EEO STATEMENTS
“This position is with a State Farm independent contractor agent, not State Farm Mutual Automobile Insurance Company or its affiliates. Employees of State Farm agents must obtain appropriate licensing and are not employees of State Farm.”
Join Our Team!
Take the next step in your career and join a team that makes a difference in our bilingual community. If you’re motivated, empathetic, and ready to grow, please complete our application. We can’t wait to meet you and discuss how you can contribute to our team!
LEGAL & EEO STATEMENTS
“This position is with a State Farm independent contractor agent, not State Farm Mutual Automobile Insurance Company or its affiliates. Employees of State Farm agents must obtain appropriate licensing and are not employees of State Farm.”
Compensation: $52,000.00 - $70,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Northeast Salem on Portland Road near Haysville Drive.
- I have been a State Farm agent since 2000.
- We have 60 years of combined insurance experience in our office.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, National Quality Award, and Bronze Tablet
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none